Really slow connection with frequent intruption

Doostak — Thu, 14 Dec 2023 11:38:56 GMT

Hi,

I have a 1000 Mbps download and a 50 Mbps upload contract. I usually could get a 500 Mbps download and 10 Mbps upload until approximately a month ago. From that time onward my connection has been disrupted frequently and even when it's connected, it's super slow as you can see in the attached image.

I already filed for tickets several times and each time I get that the problem is resolved, but it won't work for more than a few hours. The irony is that at the same time for some reason out of my knowledge, my billing amount has been increased.

I have a remote job and my career depends on a stable internet connection. I may be forced to cancel my contract if this problem doesn't get solved.

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Kurtler — Thu, 14 Dec 2023 13:45:19 GMT

Since August 15th, 2022 there is no more individual support here in the forum. Support in English is available via Facebook or Twitter.

Best regards Kurt

Thema "Really slow connection with frequent intruption" in Störungen im Kabel-Netz

Really slow connection with frequent intruption

Betreff: Really slow connection with frequent intruption