Thema "Betreff: Old contract doesn't work at the new address" in Störungen im Kabel-Netz

Old contract doesn't work at the new address

MaksSh — Wed, 06 Dec 2023 16:04:43 GMT

Hello dear community,

I have faced a difficult situation with my cable connection. I have a contract I used in Berlin for around 5 years already. Yesterday I moved to Stralsund, and before that, I ordered to move my internet connection to a new address. I have received an email from Vodafone that it's all good, I only need to connect the router to DSL, and the connection will be established. Didn't happen.

I tried to restart the router and make some magic with WPS, but nothing helped. I tried to connect via LAN with no success. The browser redirects to https://kabelmodemaktivieren.vodafone.de/ and this page doesn't load.

I have called the support many times and they tried to help, but that was mostly useless. Also, some of them couldn't find my contract number. Once that happened, I opened my Vodafone account and found a message saying that my contract ended ad I have to send the router back. But! After this message, it was said that if I didn't finish the contract, it is all good. I am really confused.

I need help with this situation. I think I have tried everything. And as not a native speaker, it's quite hard to talk to support and get real help, even though they all are very nice and friendly.

Re: Old contract doesn't work at the new address

J0hann — Thu, 07 Dec 2023 20:38:56 GMT

Hi @MaksSh,

please contact our customer service via these contact channels. I suggest one of the social media channels.

My friends will help.

BR J0hann

Betreff: Old contract doesn't work at the new address

MaksSh — Fri, 08 Dec 2023 10:18:48 GMT

Thanks @J0hann!

I will wait a bit more in case the activation code comes and will fix the problem.

Betreff: Old contract doesn't work at the new address

RobertP — Fri, 08 Dec 2023 10:25:07 GMT

no activation code nessesary for a rental device

activation takes place automaticly

problem is that the router is not associated to your current contract

Betreff: Old contract doesn't work at the new address

MaksSh — Fri, 08 Dec 2023 10:29:01 GMT

@RobertP how can I associate it? And, I didn't get any contract update. I was told that I can just put the cable to the socket and that's it.

Betreff: Old contract doesn't work at the new address

RobertP — Fri, 08 Dec 2023 10:33:55 GMT

@MaksSh schrieb:
how can I associate it?

you can't associate the router to your contract, only Vodafone can do this

as @J0hann already wrote try these contact channels:

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/m-p/1912292#M10954

support in english is available via Facebook, X (formerly Twitter) and WhatsApp

Betreff: Old contract doesn't work at the new address

MaksSh — Fri, 08 Dec 2023 10:44:59 GMT

The WhatsApp contact is TOBI, which is super useless. Could you tell me where to send a message on the FB page, please? There is no message box or something,

Betreff: Old contract doesn't work at the new address

RobertP — Fri, 08 Dec 2023 10:49:08 GMT

@MaksSh schrieb:
The WhatsApp contact is TOBI, which is super useless

you have to overcome the Tobi bot with tags like "Kundenbetreuer"

after a while he'll give up and pass you to a real person

Betreff: Old contract doesn't work at the new address

MaksSh — Thu, 14 Dec 2023 09:06:06 GMT

Eventually, I got a call from Vodafone and 2 days later a technician came and set up everything. The problem is solved.

Thank you everyone!

Betreff: Old contract doesn't work at the new address

Kurtler — Sun, 17 Dec 2023 14:05:53 GMT

Then I'll close the thread here.

Best regards Kurt