Ping spikes and Packet lost

Catur — Fri, 20 Oct 2023 21:58:36 GMT

Sorry for writing in English.

I have a GigaZuhause 250 Kabel connection, in Kleve, NRW.

I have since weeks struggle with high ping spikes and packet lost, especially around 1900-2300.

This had made any sort of online gaming impossible. Attached is a picture of a ping test done at 2051 yesterday(19/10/23).

My device has a LAN connection to the Vodafone provided router. I do not believe the spikes are caused by any issues on my side.

Please help resolve the issue with haste.

Re: Ping spikes and Packet lost

MariaK — Sat, 21 Oct 2023 09:28:21 GMT

Our customer support team can take a look at your connection.

To do this, we need personal information from you.

Please contact us via one of the following channels:

WhatsApp chat on 0172 1217212.

Facebook service page at vod.af/FB-Service

Twitter service page at vod.af/vfservice