Thema "Betreff: Internet issue - Some websites dont work" in Störungen im Kabel-Netz

Internet issue - Some websites dont work

mnalavadi — Thu, 19 Oct 2023 09:35:56 GMT

Hello!

I have been having internet issues over the past two days. I was hoping it will be automatically resolved but it has not. Unfortunately, I dont speak German well and I was unable to reach a Customer Support technician who can help me in English.

Some websites dont load from any of my devices (phone, latptop). Sometimes, it takes a really long

time to load and still fails. Other websites work just fine. About half of the websites fail.

If I switch my phone to mobile data (also Vodafone), the webpages work just fine.

I have tried restarting my modem multiple times having followed the diagnosis page. I have also logged into the modem and tried the troubleshooting steps. I think the DNS resolution does not work for these sites.

Some examples of websites that dont work:

duckduckgo.com

vodafone.de

euronews.com

twitter.com

reddit.com

Some that do work:

google.com

github.com

youtube.com

My location is Berlin, DE.

I dont know how to fix this issue ! Could someone help me with this ?

Thank you!

mnalavadi

Betreff: Internet issue - Some websites dont work

mnalavadi — Thu, 19 Oct 2023 09:42:49 GMT

I see two other people on the forum have the same issue. One person noted that the issue is where the router only successfully connects to IVP4 websites (Google, Amazon, etc.) while IVP6 websites like Twitter don't load. The same issue is happening for me.

Betreff: Internet issue - Some websites dont work

mnalavadi — Thu, 19 Oct 2023 11:36:20 GMT

My Kundennummer: XXXXXXXXXXX

Edit: @mnalavadi Customer number removed. Best regards Kurtler

Betreff: Internet issue - Some websites dont work

Kurtler — Thu, 19 Oct 2023 11:14:04 GMT

Since August 15th, 2022 there is no more individual support here in the forum. Support in English is available via Facebook or Twitter.

Best regards Kurt