Internet speed does not match the contract

Hubert_T — Sun, 01 Oct 2023 15:53:37 GMT

Hello to the Vodafone team,

We have recently upgraded our internet speed from 250 Mbit/s to a 1000 Mbit/s.
I've spent the day testing the speed of our connection to come to the conclusion that it does not match the contract speed we have signed for.

I would not mind a small discrepancy - even getting 800 Mbits/s would be acceptable, but as seen in the screenshot the best and average speed seems to run around 300/400 Mbits/s.

I would be extremely grateful if someone from you team could help me where resolve the issue.

With best regards,
Hubert

Betreff: Internet speed does not match the contract

Kurtler — Sun, 01 Oct 2023 16:53:07 GMT

Since August 15th, 2022 there is no more individual support here in the forum. Support in English is available via Facebook or Twitter.

Best regards Kurt

Thema "Betreff: Internet speed does not match the contract" in Störungen im Kabel-Netz

Internet speed does not match the contract

Betreff: Internet speed does not match the contract