Internet connection issue

eadle77 — Fri, 01 Sep 2023 23:52:24 GMT

I have been having internet issues for a long time now. I was hoping it will be automatically resolved but it has not. Unfortunately, I dont speak German and I was unable to reach a Customer Support technician who can help me inn English.

Some websites dont load from any of my devices (2 phones, 1 TV, 2 laptops). Sometimes, it takes a really long

time to load and even then the website doesnt work properly because some of the elements/images dont load. If i connect to my work VPN on the laptop, or any VPN app on my phone, the same websites work properly on reload. If i switch my phone to LTE, the webpages work as well.

I have tried restarting my modem multiple times having followed the diagnosis page. I have also logged into the modem and tried the troubleshooting steps. The ping works to these websites, but the DNS resolution does not.

I have also looked in the modem settings, and I cannot change the DNS resolver.

I dont know how to fix this issue ! Could someone help me with this ?

Thanks,

Betreff: Internet connection issue

eadle77 — Sat, 02 Sep 2023 08:50:51 GMT

I still have this problem. Literally, I can open youtube on my phone but not on my TV. Please someone support this topic, this is outrageous!

Betreff: Internet connection issue

Kurtler — Sat, 02 Sep 2023 13:37:58 GMT

Since August 15th, 2022 there is no more individual support here in the forum. Support in English is available via Facebook or Twitter.

Best regards Kurt

Thema "Internet connection issue" in Störungen im Kabel-Netz

Internet connection issue

Betreff: Internet connection issue

Betreff: Internet connection issue