Low Internet Speed, 5000 ms ping and getting disconnected

FCardozo — Thu, 24 Aug 2023 19:59:45 GMT

Dear Vodafone Support,

Hello, I am writing this in English since my German is not good enough for this message. So, basically, I moved to live with my girlfriend and we have Vodafone WiFi here and I couldn't be more disappointed. I am using my laptop less than six meters away from the router and I frequently keep getting 5000+ms ping whenever I try to get on calls, I keep getting disconnected every ten minutes and suffer from very slow internet in general. I cannot play my games as I keep getting disconnected and can't use anything, it's terrible.

My girlfriend never noticed the problem because she only used internet for YouTube and such. I saw another user having similar problems and he was offered another router, is it possible for me to receive the same treatment?

Something I would like to highlight is that I also want to change the internet speed that is provided, but I cannot talk by phone due to my autism. I hope that we can solve this matter per email, not by phone. Any other information can be provided if needed.

I need immediate help. Thanks in advance!

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Kurtler — Fri, 25 Aug 2023 05:11:31 GMT

Since August 15th, 2022 there is no more individual support here in the forum. Support in English is available via Facebook or Twitter.

Best regards Kurt

Thema "Low Internet Speed, 5000 ms ping and getting disconnected" in Störungen im Kabel-Netz

Low Internet Speed, 5000 ms ping and getting disconnected

Betreff: Low Internet Speed, 5000 ms ping and getting disconnected