Thema "Betreff: Certain websites not loading via Cable" in Störungen im Kabel-Netz

Certain websites not loading via Cable

SamInternet — Fri, 18 Aug 2023 08:26:55 GMT

I have been having internet issues over the last week. I was hoping it will be automatically resolved but it has not. Unfortunately, I dont speak German and I was unable to reach a Customer Support technician who can help me in English.

Some websites dont load from any of my devices (1 phone, 2 laptops). Sometimes, it takes a really long time to load and even then the website doesn't work properly because some of the elements/images don't load. If i connect to my work VPN on the laptop, or any VPN app on my phone, the same websites work properly on reload. If i switch my phone to LTE, the webpages work as well.

I have tried restarting my modem multiple times having followed the diagnosis page. I have also logged into the modem and tried the troubleshooting steps. The ping works to these websites, but the DNS resolution does not.

I have also looked in the modem settings, and I cannot change the DNS resolver.

Some examples of websites that dont work:

Microsoft teams

bbc.com

I dont know how to fix this issue, that I see others have experience ! Could someone help me with this? Since I need Teams for work this is becoming a big inconvenience.

Betreff: Certain websites not loading via Cable

Kurtler — Fri, 18 Aug 2023 09:05:52 GMT

Since August 15th, 2022 there is no more individual support here in the forum. Support in English is available via Facebook or Twitter.

Best regards Kurt

Betreff: Certain websites not loading via Cable

Sparc — Fri, 18 Aug 2023 09:18:08 GMT

Hi,

https://login.oracle.com does not work for me, otherwise the Internet works. But the website works from other providers. Basically, like your problem.
I have an on-site appointment with a technician today, because their measurement showed that some performance value on my connection is not correct.

I have contacted Vodafon via facebook https://www.facebook.com/vodafoneDEservice/?locale=de_DE
Unfortunately, as a private customer you can not open written tickets otherwise
Best Luck