Thema "Can not set up new router (DOCSIS offline, but the LED is white)" in Störungen im Kabel-Netz

Can not set up new router (DOCSIS offline, but the LED is white)

OlegSobolev — Tue, 08 Aug 2023 11:56:50 GMT

Hello,

I have a problem setting up a new router. When I. log in to the router it says DOCSIS offline, but the "Internet" LED on the router is white (should mean no problem I guess).

It seems that the access is programmatically blocked from the Vodafone side somehow. Can someone from VF please help me? I can not solve the issue through the hotline, because I do not, unfortunately, speak German, and people from English speaking hotline were not able to help.

Kundennummer: XXXXXXXXX

Many thanks!

Edit: @OlegSobolev Customer number removed. Best regards Kurtler

Betreff: Can not set up new router (DOCSIS offline, but the LED is white)

Kurtler — Tue, 08 Aug 2023 11:54:04 GMT

Since August 15th, 2022 there is no more individual support here in the forum. Support in English is available via Facebook or Twitter.

Best regards Kurt

Betreff: Can not set up new router (DOCSIS offline, but the LED is white)

OlegSobolev — Tue, 08 Aug 2023 12:04:13 GMT

Thanks, I've tried facebook, now waiting for someone to answer. Have a good one!

Betreff: Can not set up new router (DOCSIS offline, but the LED is white)

Kurtler — Tue, 08 Aug 2023 12:31:55 GMT

I hope that someone can help there. I'll close the thread then.

Best regards Kurtler