Thema "Betreff: Technical visit" in Störungen im Kabel-Netz

Technical visit

internet-cable — Mon, 12 Jun 2023 23:34:21 GMT

Hello

the internet cable in home not working propabley although i did all the trouble shooting steps, it keep stop many times a day.

how can i ask for technical visit ? All customer service only speak German and they refuse to continue the call in English

Betreff: Technical visit

reneromann — Tue, 13 Jun 2023 08:15:38 GMT

You will need to ask for the visit in German language as German language is the sole contractual (and thus sole support) language. All expenses for a then needed translator are just on yourself.

Betreff: Technical visit

internet-cable — Thu, 15 Jun 2023 11:09:39 GMT

Many thanks , the point is how can i ask for the support ? over phone ? no one speake English

Or there is someway on the web page where i can ask for the support ?

Rgds

Ahmed

Betreff: Technical visit

RobertP — Thu, 15 Jun 2023 12:24:51 GMT

try to contact support via Facebook or Twitter

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/m-p/1912292#M10954