Cable Internet disturbance

JKLee — Tue, 30 May 2023 13:47:39 GMT

First of all, I apologize for my limited German skills, so I am communicating with you in English.

I have been experiencing issues with my Cable Internet for the past 8 days. My zip code is 61462 in Koenigstein, and my internet has not been functioning during this period.

I contacted customer service through my German colleague, and they informed me that they are currently working on resolving the issue. However, there hasn't been any noticeable improvement thus far.

I would like to know how much longer I will have to wait until my internet is reconnected. The network assistant continues to display the following message:

"Unfortunately there is a network disruption right now, please excuse me. But our technical service is already working on it. We'll hurry up – we promise!

Affected by the malfunction:TV, b2b"

Betreff: Cable Internet disturbance

Kurtler — Tue, 30 May 2023 14:23:53 GMT

Since August 15th, 2022 there is no more individual support here in the forum. Support in English is available via Facebook or Twitter.

Best regards Kurt

Thema "Betreff: Cable Internet disturbance" in Störungen im Kabel-Netz

Cable Internet disturbance

Betreff: Cable Internet disturbance