Constant Internet disconnection

rajtendulkar — Tue, 24 Jan 2023 14:53:12 GMT

In which state do you live? Please also send the zip code
=> 82024 Taufkirchen

What contract do you have? (e.g. internet + phone 100)
=> Vodafone CableMax 1000

Which modem/ router are you using? (e.g. Hitron)
=> Vodafone station CGA6444VF

Do you use a rental device from us or do you have your own device?
=> From Vodafone

Which error occurs? (Speed too low; packet loss) Also send screenshots of speed tests (with date and time) and tracerts/ping plotter measurements in the event of packet loss or ping problems
=> The internet connection is constantly disconnecting and re-connecting every 10-15 minutes.

How is your device connected to the modem? ( LAN; WLAN; additional router; PowerLAN )
=> WLAN / Ethernet

Which browser do you usually use? (e.g. Firefox)
=> Chrome

Which operating system do you have on your computer? (eg Windows)
=> Windows / Android / iOS

Start and period of the disruption (eg: since the beginning of April; only in the evening)
=> From 21 January morning

What measures were taken by the fault hotline (available on 0800-5266625 for Vodafone Kabel Deutschland or 0221/46619100 for Vodafone West)?
=> Nothing

Betreff: Constant Internet disconnection

Kurtler — Tue, 24 Jan 2023 15:21:32 GMT

Since August 15th, 2022 there is no more individual support here in the forum. Support in English is available via Facebook or Twitter.

Best regards Kurt

Thema "Betreff: Constant Internet disconnection" in Störungen im Kabel-Netz

Constant Internet disconnection

Betreff: Constant Internet disconnection