Thema "Betreff: Internet not working" in Störungen im Kabel-Netz

Internet not working

aruntdpa — Tue, 13 Dec 2022 12:03:30 GMT

Hello internet is not working for me for past one hour almost.

My zip code is 12623.

I tried calling 0800 1721212 number but since its German, I cannot navigate through the options in the IVR as I am still in the learning phase of my German language. Can somebody tell me how I can navigate through the options and reach a customer service agent?

Note # I tried Tobi and it is giving me options for call back tomorrow at 10 am which is too late for me.

Betreff: Internet not working

Kurtler — Tue, 13 Dec 2022 12:14:49 GMT

Since August 15th, 2022 there is no more individual support here in the forum. Support in English is available via Facebook or Twitter.

Best regards Kurt

Betreff: Internet not working

Abdullahelsafty — Tue, 13 Dec 2022 12:17:36 GMT

There is no help if you don't speak German, this happened also to me

They only know English we you make a contract with them and when they offer you something, but once you have a problem, they are not educated well to answer you in English.

Betreff: Internet not working

aruntdpa — Tue, 13 Dec 2022 12:36:33 GMT

Can you suggest how to navigate through the options in IVR and reach a customer agent?