Internet often disconnects/huge ping [ENGLISH]

BerlinerB94 — Mon, 24 Oct 2022 16:29:00 GMT

Hey,
Apologies for the english message but I am new in DE.

I got 1000mb from Vodafone and everything worked fine for the first 3 months.

Since last month, I get constantly disconnected multiple times a day.

When playing video games the ping is extremely high making it impossible to play and during meetings the connection also gets unstable.

I tried to contact the support number, but since I don't know german it is not viable for me.

Thanks!

(trying my best to answer the usual questions)

In welchem Bundesland wohnst Du? Berlin 10117
Welchen Vertrag hast Du? Internet + Phone 1000mb
Welches Modem/ Router nutzt Du? VDF station CGA6444VF
Nutzt Du ein Leih-Gerät von uns oder hast Du ein eigenes Gerät? rental
Welcher Fehler tritt auf? I lose the Internet connection ( router gets red light ) and then it comes back, also noticed ping is very high while playing.
Wie ist Dein Endgerät mit dem Modem verbunden? It happens both LAN and WIFI
Beginn und Zeitraum der Störung? Begin September
Send in attachment the DOCSIS Status (internet working while taking this picture)

Betreff: Internet often disconnects/huge ping [ENGLISH]

Kurtler — Mon, 24 Oct 2022 16:33:45 GMT

Since August 15th, 2022 there is no more individual support here in the forum. Support in English is available via Facebook or Twitter.

Best regards Kurt