Cable internet disconnect regularly

Gris_int — Tue, 11 Oct 2022 06:47:41 GMT

Hi,

I have Red Internet & Phone250 Cable and subscribed recently. Interenet is broken almost every 5 min for more than 20 minutes due to which i am not able to work from home. I asked for the help in vodaphone office but no help was offered rather given a hotline number where there is no English available. I reported the problem somehow and it is under processing for more than 4 days. I am not sure who will provide the support as i am without interent for long time. I requested for a call through the bot but evertime they say this is in ticket but we dont know what happen. I am amazed who is responsible and how can i reach them. I have asked for the contract cancel and i was not given any response.

Hope to fixed it up soon or provide the process for cancelling contract.

Thank you,

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Kurtler — Tue, 11 Oct 2022 10:11:37 GMT

Since August 15th, 2022 there is no more individual support here in the forum. Support in English is available via Facebook or Twitter.

Vodafone Service - Startseite | Facebook

https://twitter.com/vodafoneservice

Best regards Kurt

Thema "Cable internet disconnect regularly" in Störungen im Kabel-Netz

Cable internet disconnect regularly

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