Kabel modem restart by itself and connection drop from time to time

onezz — Thu, 29 Sep 2022 12:10:33 GMT

Hi Vodafone Community,

Am Anfang, es tut mir leid, mein Deutsch noch nicht so gut.

Hoffentlich es ist okay für mich auf Englisch zu schreiben weil ich dann besser erklaren.

First of all, thank you for Vodafone for providing Internet service. So far, for speed-wise, I don't have any problem. And in general, it is quite stable. But, it sometimes restart by itself (lost connection), I have to wait for 2-3 minutes until it is works again. And this is really bad for me, since I'm working from home and the "lost connection" sometimes happens when I'm on a meeting. So, seems like it is really unpredicatble, sometimes it happens in the morning, in the midday or evening.

I attached some logs from my router (I use bridged mode if this helps). And for ping (see below), sometimes I got request time out for couple of times and of course this affect my call.

Can you help me to improve this, please?

=============================================

64 bytes from 1.1.1.1: icmp_seq=674 ttl=56 time=19.535 ms
64 bytes from 1.1.1.1: icmp_seq=675 ttl=56 time=20.578 ms
64 bytes from 1.1.1.1: icmp_seq=676 ttl=56 time=20.744 ms
64 bytes from 1.1.1.1: icmp_seq=677 ttl=56 time=18.022 ms
64 bytes from 1.1.1.1: icmp_seq=678 ttl=56 time=19.013 ms
64 bytes from 1.1.1.1: icmp_seq=679 ttl=56 time=16.784 ms
Request timeout for icmp_seq 680
Request timeout for icmp_seq 681
Request timeout for icmp_seq 682
Request timeout for icmp_seq 683
Request timeout for icmp_seq 684
Request timeout for icmp_seq 685
64 bytes from 1.1.1.1: icmp_seq=686 ttl=56 time=17.296 ms
64 bytes from 1.1.1.1: icmp_seq=687 ttl=56 time=23.899 ms
64 bytes from 1.1.1.1: icmp_seq=688 ttl=56 time=17.661 ms
64 bytes from 1.1.1.1: icmp_seq=689 ttl=56 time=18.937 ms
Request timeout for icmp_seq 690
Request timeout for icmp_seq 691
Request timeout for icmp_seq 692
64 bytes from 1.1.1.1: icmp_seq=693 ttl=56 time=17.928 ms
64 bytes from 1.1.1.1: icmp_seq=694 ttl=56 time=18.846 ms
64 bytes from 1.1.1.1: icmp_seq=695 ttl=56 time=18.203 ms
64 bytes from 1.1.1.1: icmp_seq=696 ttl=56 time=17.251 ms
64 bytes from 1.1.1.1: icmp_seq=697 ttl=56 time=19.060 ms
64 bytes from 1.1.1.1: icmp_seq=698 ttl=56 time=20.311 ms
64 bytes from 1.1.1.1: icmp_seq=699 ttl=56 time=20.123 ms

Betreff: Kabel modem restart by itself and connection drop from time to time

Kurtler — Thu, 29 Sep 2022 16:13:42 GMT

Since August 15th, 2022 there is no more individual support here in the forum. Support in English is available via Facebook or Twitter.

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Best regards Kurt

Thema "Kabel modem restart by itself and connection drop from time to time" in Störungen im Kabel-Netz

Kabel modem restart by itself and connection drop from time to time

Betreff: Kabel modem restart by itself and connection drop from time to time