Thema "Re: Keep getting bill after cancellation of contract" in Störungen im Kabel-Netz

Keep getting bill after cancellation of contract

Basit — Mon, 18 Jul 2022 13:49:59 GMT

Hi there,

Kundennummer: xxxxxxxxxx

I cancelled my contract with vodafone due to continuous disruption and disconnection of vodafone kabel internet in May 2022. I faxed the letter at the vodafone shop in Garmisch and also sent it twice by postal mail. I did not get any confirmation but vodafone keep sending me bill every month. Please stop sending bills. I have cancelled the contract already. I can not reply the billing email because these are no-reply communications.

Thanks

Basit

Edit: Customer number removed and post moved to the correct board

Re: Keep getting bill after cancellation of contract

Jana478 — Mon, 18 Jul 2022 19:56:25 GMT

Hello,

I would like to check it more closely.

Please send me this information in a private message:

*Customer number

*Name

*Address (street, house number, postcode, town)

*date of birth

*current mobile phone number (in case a trouble ticket is needed)

Then report back briefly here in the post when you have sent the message.

Jana

Re: Keep getting bill after cancellation of contract

Basit — Wed, 20 Jul 2022 13:31:15 GMT

Hi Jana,

I have provided the desired information in your private message email.

Cheers,

Basit

Re: Keep getting bill after cancellation of contract

Nancy — Fri, 22 Jul 2022 11:05:11 GMT

Hello Basit,

the shop cannot cancel your contract. I have checked and there is no cancellation. To which address did you send it by post and when? It's best to use our cancellation page.

Best regards

Nancy

Re: Keep getting bill after cancellation of contract

Basit — Thu, 22 Sep 2022 10:30:03 GMT

Hi Nancy,

Sorry for delay in responding your message. I way overseas since july. Just came back a week ago.

I have sent the cancellation through postal mail twice on the address that some of your colleague has provided. I also faxed it twice from the vodafone shop. So, there is no point that vodafone did not recieve. it is not my problem, you need to improve your systems. I cannot take responsibility of vodafone's inefficiencies. If you like i can upload the letter for you also. Another thing is that for a long time i can not see any message or my contract document on meinkable in my account. I opened many tickets (long time ago) but none of your colleagues could fix my online account. So whatever messages your people are sending in my account, i never saw these because as i said i can not see any document in my account.

Please let me know if you need a copy of the cancellation request that i sent you sometime in April. And also please ask your people to stop sending me bills. Please be aware, i will not do any cancellation online now, because i already did it in April through post and fax. You just need to have process it.

Thanks,

Basit

Re: Keep getting bill after cancellation of contract

Grit — Fri, 23 Sep 2022 05:34:10 GMT

Hello Basit,

we do not need a copy here. To which address did you send the notice? And where did you fax it? Have you used the contact form linked by the colleague?

Regards

Grit

Re: Keep getting bill after cancellation of contract

Basit — Mon, 26 Sep 2022 09:26:33 GMT

Hi Grit,

As mentioned to your colleague yesterday, i sent the letter by postal mail (attached) and fax (reciept of the fax message n he second page of the attachement) on the following address

Vodafone GmbH

Kundenbetreuung

Beschwerde

40875 Ratingen

Same letter was faxed at number 0210 2986575 by Nick (Vodafone employee) from vodafone shop in Garmisch-Partenkirchen upon my request. After a few days, I posted the letter again and also sent the fax again from the same shop to make sure that vodafone had recieved the letter.

Yesterday, I recieved an email from vodafone asking me to return the rounter. I guess, Vodafone sold it to me when i got the connection and i paid the money in installments in every month's bill. Then why should I return the router? Please advise.

Regards,

Basit

Re: Keep getting bill after cancellation of contract

Stephan — Mon, 26 Sep 2022 09:43:00 GMT

Hi Basit,

please do not post personal information in a public forum. You never know who is reading here. That's why I removed your attachment.

I don't see a termination letter in your customer account yet. However, your contract has been cancelled in the meantime.

As for the router: we did not sell it to you. The router is a loan device for our contract and must be returned to us.

Regards

Stephan

Re: Keep getting bill after cancellation of contract

Basit — Mon, 26 Sep 2022 10:26:10 GMT

Hi Stephan,

Thanks for the message and confirmation of cancellation. I agree that personal information should not be shared on the public forum. However, I am too tired of this prolonged and unnecessary communication and wanted to finish it off as soon as possible so I provided everything that you guys might need as evidence/proof.

Regarding returning the router, thanks for the clarification. The no-replay email did not contain any return label for DHL or whatever service vodafone uses. I would appreciate if you could organize to send the return label. Alternately i can also drop off the router at the vodafone shop in Garmisch if it is ok for you. Please advise.

Thanks

Basit

Re: Keep getting bill after cancellation of contract

MasterScorpion — Mon, 26 Sep 2022 15:49:40 GMT

Vodafone Shops do not accept router returns.

Here you can print your own label.

Re: Keep getting bill after cancellation of contract

Basit — Thu, 29 Sep 2022 10:36:27 GMT

Hi Stephan,

If you could not find my letter and fax of contract cancellation despite providing complete evidence, then head of the concerned department should have been fired. At least i would do this if i would be the CEO of vodafone-de.

Anyways, after confirmation of cancellation I have received a bill (933500582-0002) for €365.94. Can somebody tell me why did i get this? I do not know how many times i have to repeat the story, i am really getting sick of it. Vodafone did not provide even the lowest level of promised service in March, April and May. After continuous disruption and unavailability of the network, I finally cancelled the contract by sending postal letter and fax twice. Also informed here at the customer forum. Vodafone finally acknowledged cancellation in September. Now instead of apologising and compensating me for their worst possible service, vodafone is asking me to pay money. Let me clear it once for all, if somebody has to pay it would be vodafone for 1) Continous disruption and unavailability of service, 2) loss of work of myself and my family, 3) all the metal torture, stress, and depression myself and my family had gone through during period of disruption, 4) the time I have spent on telephone, computer, and writing and responding messages on this forum. If would claim this money, trust me it would not be in 4 figures.

Please ask your billing team, not to send billing email to me in future.

Thanks,

Basit

Re: Keep getting bill after cancellation of contract

MasterScorpion — Sat, 01 Oct 2022 23:04:32 GMT

The Support via Forum endet August 15th

You should use another contact methods

To which date was the cancellation confirmed?

Re: Keep getting bill after cancellation of contract

Basit — Sun, 02 Oct 2022 13:52:33 GMT

I sent concellation request letter and fax May 2022. After repeated emails and messages on this forum, vodafone finally confirmed cancellation last week. Durng this period form May to September nobody from vodafone called me or set me a letter.

Basit

Re: Keep getting bill after cancellation of contract

MasterScorpion — Sun, 02 Oct 2022 14:38:00 GMT

" vodafone finally confirmed cancellation last week."

for which date was the cancellation confirmed

Re: Keep getting bill after cancellation of contract

Basit — Sun, 02 Oct 2022 18:23:32 GMT

The letter i received says 20th september. But this is nothing more than a piece of rubbish. Because it done not matter when vodafone cancels it. The thing that matters is when I, the customer cancels the contact after continuous unavailability of the service.

Basit

Re: Keep getting bill after cancellation of contract

MasterScorpion — Sun, 02 Oct 2022 19:15:22 GMT

Ah i see.

Thats where the bills coming from.

" But this is nothing more than a piece of rubbish. Because it done not matter when vodafone cancels it. The thing that matters is when I, the customer cancels the contact after continuous unavailability of the service."

Have you followed the necessary steps to do so?

Re: Keep getting bill after cancellation of contract

Basit — Sun, 02 Oct 2022 20:27:22 GMT

Not sure, but at the top of the letter (in small font) says 'vodafone kundenservice' 9916 Erfurt

Anyway, on 29th Sept I got another email, with the subject 'Eine neue onlinerechnung liegt vor', however, i do not have access to my online account, Could yo please send document/new bill to me by email. It is a noreply email I cannot request from the sender.

Thanks,
Basit

Re: Keep getting bill after cancellation of contract

Basit — Wed, 19 Oct 2022 01:18:15 GMT

On 29th Sept I got an email, with the subject 'Eine neue onlinerechnung liegt vor', however, there is nothing in my online account. Actually for many years nobody in vodafone was able to fix my account so that i could you use it. A few day ago I requested to send this bill to my emaiil basitkhan2012@gmail.com. but bobody responded. Please respond. This forum is the only inlet to vodafone black-box, Otherwise whatever email vodafone' *(vodafone call them customers) recieve are tagged with no-reply.

Today i recieve a ' noreply' email from vodafone logistics asking me to return the router. I have already despatched the router on 1st October. Can not understand what else they want from me.

This company is literally pathatic.

Thanks,
Basit

Re: Keep getting bill after cancellation of contract

MasterScorpion — Wed, 19 Oct 2022 01:12:17 GMT

One Thread is enough.