Thema "Re: Frequent Internet Disconnection" in Störungen im Kabel-Netz

Frequent Internet Disconnection

FelixAntick — Tue, 22 Jun 2021 18:53:45 GMT

Hi Team,

In the recent times there has been frequent disconnections in my Internet. Its not just the WiFi but also the lan connectivity.

It occurred today at 20.35 and still ongoing. I can see that the Internet light on the router is blinking red. This happens often...

Kindly check on this as it is not good for home office situation.

Thanks,

Felix Antick

Betreff: Frequent Internet Disconnection

FelixAntick — Wed, 23 Jun 2021 05:18:44 GMT

Hi,

My connection is still down...from yesterday evening. No TV or Internet !

I tried calling your helpline but as I don't speak German I cannot get any help.

Please help ... you can also call me directly on my mobile - xxxxxxxxxx

Thanks,

Felix

Edit: @FelixAntick Rufnummer entfernt, bitte keine persönlichen Daten öffentlich posten. Gruss Methusalem1

Re: Frequent Internet Disconnection

Claudia — Wed, 23 Jun 2021 10:37:33 GMT

Hello FelixAntick,

currently there is an active return path disrupter that may lead to disconnects. I added a ticket for you to the central task so you will get a message when it is closed.

Kind regards,

Claudia

Re: Frequent Internet Disconnection

FelixAntick — Fri, 27 Aug 2021 06:49:02 GMT

Hi Team,

I spoke with your technical support person yesterday on phone and was informed that changing the router will not solve the frequent disconnections issue. There is am issue with the Vodafone wire line outside my house / in my area which is causing this frequent disconnections. The issue is for all Vodafone customers in my area.. and as per your records it will be addressed by January 2022

As I am facing the disconnections frommpadt 1 year, and I need the Internet fir for office work and meetings. I would request you to kindly allot me some discount till you are able to fix the issue. Also please consider the whole last year of inconvenience that was faced by me because of the disconnections.

Thanks,

Felix

Re: Frequent Internet Disconnection

Wallace — Fri, 27 Aug 2021 12:57:42 GMT

Hi Felix,

I can give you credit from July up to and including January. Is that okay?

Regards

Wallace

Re: Frequent Internet Disconnection

FelixAntick — Fri, 27 Aug 2021 16:38:38 GMT

Hi Team,

Can you please explain the how credit it will be ? And how about the past 10-11 months wherein I have faced the trouble.

Thanks,

Felix

Re: Frequent Internet Disconnection

Claudia — Mon, 30 Aug 2021 09:04:46 GMT

Hello FelixAntick,

you didn't contact us until June, so we cannot give you a refund for the months prior to that. The refund would be 50% of the base rate.

Kind regards,

Claudia

Re: Frequent Internet Disconnection

FelixAntick — Mon, 30 Aug 2021 10:31:23 GMT

Hello Team,

I reported the issue in Janaury post which you replaced my router 2 times stating that it could be a router issue.

Neways please consider the full credit for the months from June 2021 to Jan 2022. In this period I will take a mobile broadband router for my office work.

However, by January 2022 if you are not able to restore the service properly we might need to look into our contract dates.

Thanks,

Felix

Re: Frequent Internet Disconnection

Claudia — Tue, 31 Aug 2021 09:14:25 GMT

Hello FelixAntick,

the last replacement task was in 2020. More than a 50% refund isn't possible.

Kind regards,

Claudia

Re: Frequent Internet Disconnection

FelixAntick — Tue, 31 Aug 2021 09:34:06 GMT

Hi,

Please enable the discount starting from June 2021 to Until Jan 2022.

Also please update me once the issue is resolved.

Re: Frequent Internet Disconnection

Claudia — Wed, 01 Sep 2021 06:04:54 GMT

Hello FelixAntick,

I made the credit note, you will see it on the next bill or the one after that. We will send you an SMS when your ticket is closed.

Kind regards,

Claudia

Re: Frequent Internet Disconnection

FelixAntick — Mon, 10 Jan 2022 14:08:42 GMT

Hello Team,

the internet disconnection issue still remains. and even today i raised a ticket for the same as there is no interent from today morning.

Can you please confirm when i can expect the issue to be resolved ? You had earlier comunicated that the issue would be resolved by January 2022.

Also please confirm if discount given to me would continue till date or was it only for the last year ?

Thanks,

Felix Antick

Re: Frequent Internet Disconnection

pRo-Marco — Wed, 12 Jan 2022 08:13:02 GMT

Hi FelixAntick,

it isn't finished yet The ticket says it will be within the third quarter this year We can continue the credit for this time. Is that okay for you?

Kind regards

Marco

Re: Frequent Internet Disconnection

FelixAntick — Wed, 12 Jan 2022 21:46:17 GMT

Hi,

please continue with the discount

thanks,

felix

Re: Frequent Internet Disconnection

Claudia — Sat, 15 Jan 2022 10:53:13 GMT

Hello FelixAntick,

the last discount includes January already, I made another one for February until July. You will see it on the next bill.

Kind regards,

Claudia

Re: Frequent Internet Disconnection

FelixAntick — Sat, 22 Jan 2022 11:22:18 GMT

Hi,

As the discontinued included Jan 2022, can you please check why there was a deduction from my bank account in 11-Jan for 39.99 Euros by Vodafone kabel.

Look forward to your response.

Thanks,

Felix

Re: Frequent Internet Disconnection

pRo-Marco — Tue, 25 Jan 2022 08:25:16 GMT

Hi FelixAntick,

you have already received the credit. We booked it at once. In summary it was 119,97€ for 6 months.

Kind regards

Marco

Re: Frequent Internet Disconnection

FelixAntick — Mon, 14 Mar 2022 18:23:49 GMT

Hello Team,

The internet disconnection in between is still happening, when can i expect it the issue to be resolved.

I was given credit for this issue so i would like to know until when is the credit given, and from which month will i have to pay my bills regularly ?

Additonally i would like to know if i upgrade my plan to 1000 GB will the issue still remain ? Also if i upgrade what would be my monthly charges ?

Thanks,

Felix Antick

Re: Frequent Internet Disconnection

pRo-Marco — Tue, 15 Mar 2022 08:24:48 GMT

Hi FelixAntick,

the ticket was closed yesterday Please do a power-reset withthe moment and check it again.

Kind regards

Marco

Re: Frequent Internet Disconnection

FelixAntick — Tue, 10 May 2022 16:30:15 GMT

hello team,

Over the past 1+ month there have been very frequent disconnections in my internet. Even today starting from 13:00 to till now there have been multiple times when I lost connectivity. Though the diaconnection time is very short it interrupts my office work or Microsoft Teams meetings very badly.

Can you please have a check on this issue as its been ongoing from a very long time Even though you said that the issue was resolved from you end.

In case the issue can't be resolved in the next 1-2 weeks, please let me know as I would then need to take another connection for my office work.

For mote details feel free to contact me on my mobile - ***

thanks,

Felix Antik