Thema "Re: VodafoneStation needs restart every few hours" in Störungen im Kabel-Netz

VodafoneStation needs restart every few hours

Pindulfo1 — Fri, 05 Aug 2022 14:12:12 GMT

Hi,
Every few hours the internet connection suddenly starts failing (50%-100% packetloss).
Only solution (temporal) is to restart the Modem.
This behaviour is happening since a few days now, periods getting shorter.

* Modem: leased VodafoneStation TG3442DE (3y old)
* Modem is in BridgeMode, yet same problem occurs when switching to Router mode.
* Internet & Phone 1000 Cable plan
* Region: Berlin
* Local LAN traffic is Ok. No packetloss, no bottlenecks.

Is it the modem starting to fail? or is this normal?

Following is an example of the frequency:
Smokeping to google.com

Re: VodafoneStation needs restart every few hours

Martin59 — Sat, 06 Aug 2022 12:38:44 GMT

Hi Pindulfo1,

I will be happy to follow up.

Please send me the name of the contract holder, the date of birth, the complete address and the customer number via PN .

Then leave a short info here, then I look at it in detail.

Best regards, Martin

Re: VodafoneStation needs restart every few hours

Pindulfo1 — Sat, 06 Aug 2022 14:22:39 GMT

Data sent via PM.

Re: VodafoneStation needs restart every few hours

Claudia — Mon, 08 Aug 2022 16:28:00 GMT

Hello Pindulfo1,

there are some minor errors on your line, but they occur at your neighbour's modem as well. It seems he doesn't need to reboot his modem. So I assume that your modem might be defective. Do we want to try and replace it?

Kind regards,

Claudia

Re: VodafoneStation needs restart every few hours

Pindulfo1 — Mon, 08 Aug 2022 16:56:06 GMT

Yes please, I already tried changing the cable with no success.

Do you need any details or you can just send it?

Re: VodafoneStation needs restart every few hours

Claudia — Tue, 09 Aug 2022 15:16:43 GMT

Hello Pindulfo1,

I have everything I need :). So I made the task for the new router. You should get it in the next few days. Please send the current one back to this address

Vodafone Kabel Deutschland GmbH

c/o DHL Paket

Am Tower 222

90475 Nürnberg

You have 14 days for that.

In the meantime I would be happy if you answer the survey you get from me via PM in a minute :).

Kind regards,

Claudia

Re: VodafoneStation needs restart every few hours

Pindulfo1 — Tue, 09 Aug 2022 15:42:04 GMT

Thank you.
I will send it back as soon as I get the new one.

Re: VodafoneStation needs restart every few hours

Pindulfo1 — Thu, 11 Aug 2022 18:33:36 GMT

Unfortunately this didn't work either. Connection keeps droping after a few hours online.

I'll be switching to a non-cable, non-Vodafone provider shortly.

Thanks for your help.

Re: VodafoneStation needs restart every few hours

ERFD — Fri, 12 Aug 2022 07:32:52 GMT

Hello Pindulfo1,

ok, it's a pity that the exchange didn't work 😞 We can gladly send a technician to check the system on site. You don't have to quit right away 😞

Regards Fred

Re: VodafoneStation needs restart every few hours

Pindulfo1 — Fri, 12 Aug 2022 08:31:20 GMT

Sure, you should send a technician before the switch to Telekom takes place, that's around next month.

You must understand that, even If i don't consider the holiday periods, I only had 1 month at most of a good connection this year. The rest has been with disconnections or a packet loss > 1%. No matter the speed, the connection is completely unreliable.

Re: VodafoneStation needs restart every few hours

ERFD — Fri, 12 Aug 2022 09:41:03 GMT

Hello Pindulfo1,

The technician needs access to the house distribution system and an information, whether there are persons in the household who are in quarantine. Please leave us also a phone number via PN, so that the colleagues can arrange an appointment with you.

Regards Fred

Re: VodafoneStation needs restart every few hours

Pindulfo1 — Sat, 13 Aug 2022 09:01:29 GMT

Information sent.

Re: VodafoneStation needs restart every few hours

Moni_GK — Mon, 15 Aug 2022 09:24:59 GMT

Hello Pindulfo1,

in the PN you sent your customer data again and the phone number. What about the access to the house system and the question about Covid?

If you do not know where the house system is, then please ask the janitor.

Greetings Moni

Re: VodafoneStation needs restart every few hours

Pindulfo1 — Mon, 15 Aug 2022 15:21:27 GMT

The information was provided via PM

Re: VodafoneStation needs restart every few hours

Moni_GK — Mon, 15 Aug 2022 16:47:14 GMT

Hello Pindulfo1,

I have commissioned the technician for you. The technician will call you to make an appointment.

Greetings Moni