High Latency while Online Game

Dhrubo77 — Thu, 11 Aug 2022 17:51:52 GMT

Hello,

Please forgive me, I have to write it in English.

Connection : Red Internet & Phone 1000 Cable
Modem/ router : CGA4233DE (Firmware: 3.0.41-IMS-KDG) | Modem comes with the package
Error : High Latency, especially when playing online games.
Device connected through LAN / Cable
Browsers : Chrome / Edge
OS : Windows 10 / macOS
Start and duration of the disruption: Late June or Early July 2022
City : Saarbrucken.

My internet was all fine and good. But since late June 2022, I am facing very high latency while I am gaming. Now, this is a bit strange because, normally the latency ( ie pinging to google.com ) is 10-15ms , which is pretty good. But, when I start to play the online games (ie Warzone, Rocket League, PUBG), the latency hits the roof, From time to time the latency is more than 1000ms , which is pretty bad and disruptive. (I have attached one of the Ping histories)
When the latency happens, it affects all the devices connected (ie Mobile, Laptops, TV).
So, I am assuming the problem is with the provided modem, however, I cannot tell for sure.So, what would you suggest I do?

Looking forward to any possible solution.

Regards,

Hasan

Re: High Latency while Online Game

Wallace — Fri, 12 Aug 2022 06:40:32 GMT

Hi Hasan,

welcome to our communty.

On 15.08. we will stop the individual support here in the forum and from then on it is only a pure customer help customer forum. If you get stuck here, please use our other support channels.

Regards

Wallace

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High Latency while Online Game

Re: High Latency while Online Game