Thema "Re: Unable to connect to internet (blinking red light)" in Störungen im Kabel-Netz

Unable to connect to internet (blinking red light)

sjohnsonca — Thu, 04 Aug 2022 11:16:12 GMT

Hello, I have been unable to connect to the internet since acquiring my Vodafone box two weeks ago. The internet light on the box continues to blink red. I contacted Vodafone customer service who informed me that this not a user issue as they can see from their end that no connection is going through. They informed me that they would call back to schedule an appointment for a repairman to visit my flat. However, I never received a call back and have been unable to reconnect to customer service to schedule an appointment. Can I please receive an appointment?

Re: Unable to connect to internet (blinking red light)

Moni_GK — Thu, 04 Aug 2022 18:02:15 GMT

Hello sjohnsonca,

I would be happy to take a look at it.

Please send me a PN with your customer data (name, address, customer number and date of birth).

Then please contact me again here when you have sent me the data.

Best regards

Moni

Re: Unable to connect to internet (blinking red light)

sjohnsonca — Fri, 05 Aug 2022 10:23:48 GMT

Hello, I have sent the requested information. Thanks.

Re: Unable to connect to internet (blinking red light)

Moni_GK — Fri, 05 Aug 2022 11:41:24 GMT

Hello sjohnsonca,

I need the full address. This includes the city.

Greetings Moni

Re: Unable to connect to internet (blinking red light)

sjohnsonca — Fri, 05 Aug 2022 12:04:45 GMT

Sent another message with full address.

Re: Unable to connect to internet (blinking red light)

Moni_GK — Fri, 05 Aug 2022 13:24:34 GMT

Hello sjohnsonca,

I’ve been looking at it. A ticket is already open and the technician has been commissioned. Unfortunately, the colleague hasn’t reached you yet. You’ll be called again.

Greetings Moni

Re: Unable to connect to internet (blinking red light)

sjohnsonca — Fri, 05 Aug 2022 14:27:43 GMT

We have been waiting over a week to be called back to schedule an appointment. Can we simply have an appointment scheduled as soon as possible? Any day or time will work.

Re: Unable to connect to internet (blinking red light)

pRo-Marco — Mon, 08 Aug 2022 07:08:55 GMT

I'm very sorry. Only the technicians can schedule the appointment Hopefully they will reach you today!