Thema "Re: Disconnect of the internet" in Störungen im Kabel-Netz

Disconnect of the internet

RDL — Mon, 18 Jul 2022 14:03:41 GMT

Hello guys,

My internet it's diconnecting a lot, it happens in this sequence:

1 minute connected

disconnected for 20 seconds

1 more minute connected

disconnected for more 20 seconds

The cicle continues

So, this problem it's happenning for more than a month and I can't get the help I need.

I want this problem to be fixed, because it's impossible to have any kind of call of the work or watch anything, can you guys help me?

Thank you,

Rodrigo

Re: Disconnect of the internet

ERFD — Fri, 22 Jul 2022 07:51:35 GMT

Hello RDL,

sorry that there are problems with the connection again 😞 Has the last ticket already been closed? We will be happy to take a look at your connection and the problem. Please send us the customer number, name incl. address and the date of birth of the contract holder via private message.

Write here briefly when the data has been sent.

Regards Fred

Re: Disconnect of the internet

RDL — Fri, 22 Jul 2022 16:57:59 GMT

Hello Fred,

Just send you all the information requested!

Re: Disconnect of the internet

R4mona — Thu, 28 Jul 2022 12:16:23 GMT

Hi RDL,

first of all thank you very much for your message.

To be able to check your request, we still need your full name, your state and your current cell phone number via private message .

Kind regards

R4mona

Re: Disconnect of the internet

RDL — Mon, 01 Aug 2022 08:13:11 GMT

Hello,

I already send the message, but I'm sending again directly for you.

Re: Disconnect of the internet

R4mona — Mon, 01 Aug 2022 09:30:40 GMT

Hi RDL,

Thank your for the message.

This is exactly the same data that you have already sent.

We also need the full name of the contract holder, the state and the current cell phone number of the contract partner for comparison.

Otherwise, we will not be able to access the customer account.

Many greetings

R4mona

Re: Disconnect of the internet

RDL — Tue, 02 Aug 2022 07:09:51 GMT

Hello,

Just send you the rest of the informations you requested.

Thanks

Re: Disconnect of the internet

ERFD — Wed, 03 Aug 2022 12:00:47 GMT

Hello RDL,

the modem was disconnected from power 14 hours ago. Has there been another disconnect since then? Can you please tell us an exact time when the connection breaks? The signal values at the modem are ok so far.

Regards Fred

Re: Disconnect of the internet

RDL — Thu, 04 Aug 2022 07:46:01 GMT

Hello,

I didnt disconnect the modem yesterday, maybe its part of the problem this disconnect.

Because the problem still going on, disconnecting over and over again.

Re: Disconnect of the internet

ERFD — Fri, 05 Aug 2022 06:52:04 GMT

Hello RDL,

it's funny, even now an hour ago the whole connection was disconnected. Can you observe that when the connection is lost, the modem goes off and the LEDs go out? The modem can't disconnect from power by itself.

Regards Fred

Re: Disconnect of the internet

RDL — Fri, 05 Aug 2022 08:07:42 GMT

Hello Fred,

I'm not disconnecting the modem, maybe some ghost its in my house doing this. This is part of the problem im trying to tell you from the last month, its always going off and on again over and over again.

And the lights are not going off, they just stay on but the connecction lost.

Send someone to see this problem or the technic team, please.

Kind regards.

Re: Disconnect of the internet

Martin59 — Sat, 06 Aug 2022 12:11:08 GMT

Hello RDL,

I will be happy to create a ticket for you so that your connection can be checked.

Can you please tell me if the dropouts also occur via LAN?

Best regards, Martin

Re: Disconnect of the internet

RDL — Mon, 08 Aug 2022 07:09:49 GMT

Hello!

The errors already occurred via WLAN and LAN.

Thank you for creating the ticket!

Rodrigo

Re: Disconnect of the internet

Wallace — Tue, 09 Aug 2022 10:49:36 GMT

Hi RDL,

the ticket is created and the colleagues will contact you soon.

Regards

Wallace