Disturbance in Cable Internet

Aneth — Wed, 27 Jul 2022 12:57:34 GMT

Since Thursday 21.07.20222 I have no connection at all at my house. I even can't find my router/ wifi connection. I called the customer service line, went to the shop, finally got a customer care lady to pick up who was very nice but told me the technical team will call me in 2 days.

So, I am approaching a week without internet and my ticket says there is a disturbance and ni need to send a technician and that they are working on it. But how much longer, this is very incovenient, a WEEK, really?

No call from the technical team and no update on the ticket status.

This just makes life miserable.

All my beighbors have no such problem. How much longer?

Re: Disturbance in Cable Internet

Martin59 — Thu, 28 Jul 2022 13:44:38 GMT

Hello Aneth,

that is really a long time.

Please send me the name of the contract holder, their date of birth, full address and customer number via PN.

After that, please leave a short info here and I'll be happy to take a look.

Best regards, Martin

Thema "Disturbance in Cable Internet" in Störungen im Kabel-Netz

Disturbance in Cable Internet

Re: Disturbance in Cable Internet