Thema "Re: Internet Connection not stable" in Störungen im Kabel-Netz

Internet Connection not stable

AliGhav — Sun, 17 Jul 2022 13:38:55 GMT

Hi,

Sorry for writing in English.

My internet connection has become really unstable since last month. We had the issue since the beginning of the contract (it was disconnecting1-2 times a day) but now it is really getting problematic. This is really frustrating as I work usually from home. This is impacting my work perofrmance as I cannot make and follow the meetings as needed.

Here is the log of disconnections since last 24 hr (using LAN and not WIFI):
on average evey 15-20 min it disconnests for 1-2 min

I have done factory reset several times on the router (Vodafone station) but it did not improve at all. I do not know if this is router issue or connection.

If you have any tipps or ideas I really appreciate it.

Re: Internet Connection not stable

Martin59 — Fri, 22 Jul 2022 07:06:46 GMT

Hello AliGhav,

this really does not sound good.

So that I can look at this in detail, please send me a PN with the name of the contract holder, his date of birth, full address and customer number?

After that, please leave a short info here, then I'll be happy to follow up and we'll surely find a solution.

Best regards, Martin

Re: Internet Connection not stable

AliGhav — Sun, 24 Jul 2022 18:05:36 GMT

Thanks Martin59,

I sent you the information that you needed.

The internet keeps disconnecting and connecting.

I also see that my router (Vodafone Station) restarts by itself, then Internet LED starts to blink in red, and then blinks in white then it reconnects to internet for a while and then the router starts again.

I really have no idea if it is internet cable problem or the router problem.

I really appreciate if you can help me with this.

Re: Internet Connection not stable

ERFD — Wed, 27 Jul 2022 13:52:10 GMT

Hello AliGhav,

there is a fault in the return channel active in your area. Our colleagues are already working on the problem. Unfortunately, we cannot tell you how long this will last. We apologize for the restrictions.

Regards Fred