Thema "Re: Frequent disconnections - Vodafone Cable Internet." in Störungen im Kabel-Netz

Frequent disconnections - Vodafone Cable Internet.

ajesh — Tue, 19 Jul 2022 11:13:05 GMT

Dear Vodafone Team,

First of all, I would like to inform you that I got my router got replaced following a series of discussions on my previous two threads. Everything was working fine till last week after the replacement. I hadn't found any disconnections or troubles till last week. Now, starting from last week I am getting frequent disconnections.

The issue is, that the connection drops for a few seconds (Google meet/Zoom - shows poor internet connectivity, no other notifications shown). If I do an internet speed test at the same time, it shows ~1Mbps or below. Everything comes back to normal after a few seconds. This affects my home-office setup very badly.

Interestingly, I hadn't faced any issues for 3-4 weeks after replacing the new router. If it was because of Wifi Interference, I should have been facing the issue even after the replacement. But I hadn't. So I believe there is something wrong with the Vodafone Network.

So I request you to do a thorough checking of this issue and advise me on how to proceed.

Thanks and regards,

Re: Frequent disconnections - Vodafone Cable Internet.

Tina — Wed, 20 Jul 2022 08:14:22 GMT

Hello ajesh,

it is very unfortunate that there is problem again. Can you please note the exact day and times when this happens? Also, can you do a ping plotter measurement? PingPlotter is a software that graphically displays packet loss and ping problems at the various network nodes. Send me a picture of the result.

Best regards

Tina

Re: Frequent disconnections - Vodafone Cable Internet.

ajesh — Fri, 22 Jul 2022 07:05:58 GMT

Hi Tina,

Here is the first set of screenshots.
I will continue monitoring and uploading the screenshots for the next two days too.

Thanks
Ajesh

Re: Frequent disconnections - Vodafone Cable Internet.

ajesh — Fri, 22 Jul 2022 07:06:48 GMT

Ping plotter - screenshot

Re: Frequent disconnections - Vodafone Cable Internet.

ajesh — Sat, 23 Jul 2022 06:01:18 GMT

@Tina Please find the screenshots attached

Re: Frequent disconnections - Vodafone Cable Internet.

ajesh — Sat, 23 Jul 2022 06:05:24 GMT

- to be deleted. Attachments are not visible. Added as inline images in the latestcomment.

Re: Frequent disconnections - Vodafone Cable Internet.

ajesh — Sat, 23 Jul 2022 06:15:30 GMT

Alert Settings

Email alerts received: I hope this will help you to identify when the issue occurred.

Re: Frequent disconnections - Vodafone Cable Internet.

ajesh — Sat, 23 Jul 2022 11:01:49 GMT

Re: Frequent disconnections - Vodafone Cable Internet.

Tina — Thu, 28 Jul 2022 11:41:11 GMT

Unfortunately I don't see all values complete. I need all hops and all measurement results.

Best regards

Tina

Re: Frequent disconnections - Vodafone Cable Internet.

ajesh — Thu, 28 Jul 2022 13:51:20 GMT

Hi Tina,

I don't understand what values you're interested in and what is missing in my screenshots. So I guess, it would be better to share the PingPlotter cloud with you.

Unfortunately, my pingPlotter could trial ended today. From today onwards, I will be charged USD60 per month. I don't want to spend extra money on this.

If you have a PingPlotter cloud account and share a key with me, I can send the readings directly to your pingPlotter cloud account.

Let me know if that works for you.

Regards,
Ajesh

Re: Frequent disconnections - Vodafone Cable Internet.

Moni_GK — Mon, 01 Aug 2022 11:00:08 GMT

Hello ajesh,

please take a screenshot of the complete ping plotter. Collages from different screenshots do not help here.

Greetings Moni

Re: Frequent disconnections - Vodafone Cable Internet.

ajesh — Mon, 01 Aug 2022 12:05:29 GMT

I guess you didn't notice these two screenshots. I request you to check these two screenshots and let me know if that's what you mean by a complete pingplotter screenshot.

If it is not, kindly share a sample screenshot/steps to obtain the screenshots. But, unfortunately, my ping plotter trial has already ended and I don't have access to these anymore. I will have to buy a paid version (Cost around 60USD per month) to continue using it.

So if the above screenshots do not fit into your formats/expectations, kindly share your expectations of a "complete screenshot" and let me know how to take it from Pingplotter cloud. Then I will buy a pingplotter subscription and share it with you.

Regards,
Ajesh

Re: Frequent disconnections - Vodafone Cable Internet.

Wallace — Tue, 02 Aug 2022 14:06:57 GMT

Hi,

you don't have to buy the full version. As long as you haven't changed any settings, you can see the trace graph on the right. It seems that you have shifted the columns.

According to one plot, most of the PL occurs between the router and your PC / laptop. Please test it once via LAN cable.

Regards

Wallace