Frequent Internet disconnections

Amitabh — Mon, 18 Jul 2022 13:37:55 GMT

I am from Essen in NRW. I am facing frequent internet disconnections for a month now. The internet gets disconnected almost every 30 min or 1 hour. The WI-FI white light on the gray modem stops glowing. The connection comes back on its own after almost an hour. Ofcourse it is not possible to wait so long.Therefore I have to swtich off and switch on the modem for the connection to come back. It has become almost impossible to work from home. I have called the customer care multiple times.They did a software upgrade and then asked me to do a modem reset.Nothing has worked. They keep raising one ticket after another xxxxxxxxxxx All tickets are open. And everytime I receive a call back from the customer care, I am not able to hear anything on the call. This is just with calls from Vodafone customer care whereas I am able to receive all other calls successfully.

My deutsch is not very good and therefore its really a struggle for me to interact with the call centre agents. I would really request someone from vodafone to please help me to resolve this problem.

Edit: Ticket numbers removed.

Re: Frequent Internet disconnections

Moni_GK — Fri, 22 Jul 2022 07:35:28 GMT

Hello Amitabh,

did you get help at the hotline in the meantime?

If not, then I can open a ticket for you.

Please send me a PN with your customer data (name, address, customer number and date of birth).

Then please contact me again here when you have sent me the data.

Kind regards

Moni

Thema "Frequent Internet disconnections" in Störungen im Kabel-Netz

Frequent Internet disconnections

Re: Frequent Internet disconnections