Thema "Frequent internet disconnections" in Störungen im Kabel-Netz

Frequent internet disconnections

Nikhitha — Sun, 17 Jul 2022 11:01:24 GMT

From past 2 days, I am having constant disconnections from the internet alomost twice every hour. The disconnection lasts for about 2 min. I have restarted the router several times and also performed a hardware reset and the problem still exists. I have a Vodafone station and the plan is 'Red Internet & Phone 250 Cable'.

Could you please help me out in resolving this issue? Thanks in advance.

Re: Frequent internet disconnections

Moni_GK — Sun, 17 Jul 2022 17:05:11 GMT

Hello Nikhitha,

sorry that the connection does not work. In which state do you live?

Greetings Moni

Re: Frequent internet disconnections

Nikhitha — Mon, 18 Jul 2022 07:10:02 GMT

Hello Moni,

Thanks for your response. I live in Bavaria.

Thanks,

Nikhitha

Re: Frequent internet disconnections

Moni_GK — Mon, 18 Jul 2022 12:54:28 GMT

Hello Nikhitha,

I would like to have a look at it. Please send me a PN with your customer data (name, address, customer number and date of birth).

Then please contact me again here when you have sent me the data.

Kind regards

Moni

Re: Frequent internet disconnections

Nikhitha — Mon, 18 Jul 2022 13:10:26 GMT

Hello Moni,

I have sent you the required details through a private message. Please have a look. Thanks in advance.

Regards,

Nikhitha

Re: Frequent internet disconnections

Claudia — Wed, 20 Jul 2022 05:28:23 GMT

Hello Nikhitha,

your modem signal looks good so far and your modem is online for almost two days. When exactly was the last disconnect via ethernet?

Kind regards,

Claudia