Thema "Re: Help! Internet down, my German is not the greatest and I cannot get help in English" in Störungen im Kabel-Netz

Help! Internet down, my German is not the greatest and I cannot get help in English

unhappymeal — Wed, 13 Jul 2022 17:54:15 GMT

Hello,

My cable internet went down today 18:00. I followed the Support Bot instructions and still nothing works. The Internet light is blinking white. I tried the telephone support, but my German is just not good enough to hold a conversation with the technical support and none of the agents speak English.

Please help! I need a sustainable connection to work from home, especially with my employer mulling closing the office again due to increasing COVID case numbers.

Thank you!

Subject: Help! Internet down, my German is not the greatest and I can't get help in English

unhappymeal — Wed, 13 Jul 2022 18:52:42 GMT

...and now it's blinking red.

Re: Help! Internet down, my German is not the greatest and I cannot get help in English

Moni_GK — Thu, 14 Jul 2022 05:50:29 GMT

Hello unhappymeal,

is it working again? If not, in which state do you live?

Greetings Moni ^mmk