Thema "Re: Can not activate new connection (red light blinking)" in Störungen im Kabel-Netz

Can not activate new connection (red light blinking)

Morganismo — Mon, 11 Jul 2022 16:21:22 GMT

Hello,

I made a new Vodafone CableMax connection before 2 weeks and still can't connect to internet.

I have technical knowledge and I tried all the troubleshooting methods provided by Vodafone and the line is still not active.

I have the Vodafone Router 6. I went twice to a local Vodafone shop but they only told me to call in the hotline.

I called in the hotline but the employee was speaking only deutch and he didn't connect me to someone that can speak english!

Zero help was provided to me until now.. It is a little bit disturbing after 2 weeks that I can't connect to internet and noone is willing to help. I want someone to troubleshoot my problem and fix my connection.

Please provide me a telephone to speak in english or send a technician to check my line.

Re: Can not activate new connection (red light blinking)

Wallace — Tue, 12 Jul 2022 08:40:25 GMT

Hi Morganismo,

welcome to our community.

I'll be happy to take a look at your connection. Send me your customer data (name, address, customer number, birthday, current phone number) in a private message and then let me know here that you have sent the data.

Regards

Wallace

Re: Can not activate new connection (red light blinking)

Morganismo — Tue, 12 Jul 2022 08:58:37 GMT

Hello Wallace,

I have just send you my info in private message.

I am looking forward for any progress. Thank you

Re: Can not activate new connection (red light blinking)

Morganismo — Wed, 13 Jul 2022 11:11:50 GMT

Hello Wallace,

Do you have any news?

It's more than 2 weeks that I can not activate my connection and Vodafone already send me the first bill! This is unbelievable! You want to charge me for a connection that I can not even activate and after all the steps I have done with no help at all?

I do not accept to charge me before you solve the problem in my line and activate the connection!

At Saturday I will be off the house for 3 weeks. If nothing happens until Friday I will go to a local to complain about my contract and terminate it. And please do something with the bill I received because you can not charge without even activate my connection! This is totally unacceptable!

Re: Can not activate new connection (red light blinking)

R4mona — Mon, 18 Jul 2022 10:58:45 GMT

Hi Morganismo,

I apologise for the delay in getting back to you. We process our incoming requests chronologically. Therefore, it may take a little while until you receive a response from us.

I have just created a ticket for you. It will be sent to our internal technical department for analysis. My colleagues will try to isolate and resolve your problem via remote maintenance. If this is not successful, a technician will contact you to arrange an on-site appointment.

Kind regards

R4mona