Thema "cannot connect to internet" in Störungen im Kabel-Netz

cannot connect to internet

cm2131 — Fri, 08 Jul 2022 14:14:47 GMT

Hello,

Apologies for typing this message in english, but i do not speak german.

I recently set up a new 24 month contract with Vodafone and recieved the router. But my internet light keeps flashing red and I cannot connect to the internet on any device. I have activated my box so I should be able to connect.

Can any one help me?

Danke.

Betreff: cannot connect to internet

reneromann — Fri, 08 Jul 2022 15:55:26 GMT

You'll most likely need a technician visiting you.

Anyhow, this would require you to call the hotline (I'm German)...

Re: cannot connect to internet

Claudia — Sat, 09 Jul 2022 06:34:06 GMT

Hello cm2131,

in which federal state do you live? Did you try to call the hotline already?

Kind regards,

Claudia

Re: cannot connect to internet

cm2131 — Sun, 10 Jul 2022 12:48:40 GMT

Hi Claudia,

I have tried using the Tobi messenger multiple times. I have not tried the hotline as I do not speak german.

Thanks.

Re: cannot connect to internet

cm2131 — Sun, 10 Jul 2022 13:03:48 GMT

Also I live in berlin.

Re: cannot connect to internet

Wallace — Mon, 11 Jul 2022 13:56:04 GMT

Hi cm2131,

I will be happy to look at your connection.

Send me your customer data (name, address, customer number, birthday, current phone number) in a private message and then let me know here that you have sent the data.

Regards

Wallace

Re: cannot connect to internet

cm2131 — Mon, 11 Jul 2022 14:14:28 GMT

Hi Wallace.

I have sent the info. Thanks.

Re: cannot connect to internet

Jana478 — Tue, 12 Jul 2022 08:02:05 GMT

Hello cm2131,

But there is an antenna socket and the cables are all plugged in correctly?

A technician must be commissioned for the installation.

Is the house installation/distribution box accessible?

The technician's visit is free of charge. If the technician does not meet anyone at the agreed time or cannot get to the house system, we charge €99.50 for the service.

Regarding COVID-19: Are you or someone in your household in quarantine?

Many greetings Jana

Re: cannot connect to internet

cm2131 — Tue, 12 Jul 2022 08:03:40 GMT

Hi,

As far as I can see everything is plugged in correctly yes.

Please can you privately message me in order to arrange a time for a technician to visit.

Thanks,

Charlie

Re: cannot connect to internet

Jana478 — Tue, 12 Jul 2022 09:58:13 GMT

I still urgently need the information whether the access to the house distribution box is given and the info on Covid-19.

Greetings Jana

Re: cannot connect to internet

cm2131 — Tue, 12 Jul 2022 10:00:15 GMT

Thank you for your reply.

I will speak to the building operators and ensure access to the house device. And regarding COVID 19 - I am COVID free and test regularly.

Re: cannot connect to internet

Jana478 — Wed, 13 Jul 2022 06:06:49 GMT

Hello cm2131,

the technician is assigned, you are called for an appointment. Please let us know if everything went well.

Greetings Jana

Re: cannot connect to internet

cm2131 — Wed, 13 Jul 2022 07:13:55 GMT

Hello Jana,

Please cancel the technician as the landlord has already fixed the problem himself.

Re: cannot connect to internet

Jana478 — Wed, 13 Jul 2022 08:21:58 GMT

But your signal values in the upstream range look very bad. Do you still not want a technician?

Jana

Re: cannot connect to internet

cm2131 — Wed, 13 Jul 2022 08:24:44 GMT

Hi Jana,

I did not know that - thank you for clarifying. If that is the case then lets continue with the technician.

Thanks,

Charlie

Re: cannot connect to internet

Jana478 — Wed, 13 Jul 2022 09:29:55 GMT

I already see an appointment in the system for tomorrow between 11 am and 2 pm. I think your connection will work fine after that.

Greetings Jana

Re: cannot connect to internet

cm2131 — Wed, 13 Jul 2022 09:57:29 GMT

Hi Jana,

That us unusual because nobody has contacted me to see if I am available. But I will see if the landlord can be free then to allow access to the box.

Thanks,

Charlie

Re: cannot connect to internet

Jana478 — Wed, 13 Jul 2022 11:25:48 GMT

Hi Charlie,

Unfortunately I can't understand it either, so it's good that you wrote again. Is tomorrow ok for you, otherwise I'll postpone it again?

Greetings Jana

Re: cannot connect to internet

cm2131 — Wed, 13 Jul 2022 12:48:38 GMT

Hi Jana,

Yes please do cancel. I would not like to be charged the 99 euro! I will get my landlord to organise an appointment seperately. Thank you for all your help.

Re: cannot connect to internet

Jens — Thu, 14 Jul 2022 14:28:02 GMT

Hello Charlie,

the appointment are closed and no money will be charged.

can we close here then, or do you still want to tell us the result from the landlord?

Please also take a look at your pm

Regards

Jens