Thema "Re: Internet connection is down frequently and unstable" in Störungen im Kabel-Netz

Internet connection is down frequently and unstable

DilNar — Sat, 11 Jun 2022 13:01:06 GMT

hi team,

Every day the internet (cable) is down many times a day (sometimes every 30 mins) and is very unstable. I am unable to get a solution from Vodafone for my problem. can you pl help me.

Betreff: Internet connection is down frequently and unstable

BKhenloo — Sat, 11 Jun 2022 20:49:00 GMT

Hallo,

leider kann ich nicht helfen. Doch habe ich das Selbe Problem.

Meist fällt das Internet vormittags aus und kommt dann irgendwann wieder. Aktuell kommt noch hinzu, dass wir nicht einmal 1/10 der Geschwindigkeit bekommen.

Re: Internet connection is down frequently and unstable

Martin59 — Sun, 12 Jun 2022 12:56:19 GMT

Hello DiNatr,

this really doesn't sound good.

I'd be happy to take a look at it in detail.

Can you please send me the name of the contract holder, the date of birth, the full address and the customer number via PN ?

After that, please leave a short info here, then I'll take a closer look.

Best regards, Martin

Re: Internet connection is down frequently and unstable

DilNar — Thu, 16 Jun 2022 08:31:58 GMT

hi Martin59

I have sent the details via PN. thanks in advance.

regards

Re: Internet connection is down frequently and unstable

DilNar — Wed, 22 Jun 2022 10:44:06 GMT

Hi Martin

can you pl check tye details which i have sent via PN and let me know the solution.

thanks and regards

Re: Internet connection is down frequently and unstable

ERFD — Thu, 23 Jun 2022 11:49:42 GMT

Hello DilNar,

Martin has written you a PN on 16.06.22, 10:47 AM. Didn't you receive it?

Regards Fred

Re: Internet connection is down frequently and unstable

DilNar — Thu, 23 Jun 2022 16:06:43 GMT

No Fred i have not received any reply yet. Can you pl resend it. Thanks

Re: Internet connection is down frequently and unstable

Moni_GK — Fri, 24 Jun 2022 17:11:57 GMT

Hey,

have a look at your mailbox here in the forum.

Greetings Moni

Re: Internet connection is down frequently and unstable

DilNar — Sat, 25 Jun 2022 07:14:21 GMT

Hi Moni

The PN inbox is empty and i have not received any message or reply still. Can you let me know the exact path where i can see tye answer/solution?

Thanks

Re: Internet connection is down frequently and unstable

Moni_GK — Sat, 25 Jun 2022 08:18:56 GMT

Hello,

unfortunately we do not see the PN from Martin.

But I have looked. There is an open ticket. Unfortunately, the technician has not yet reached you by phone.

Please send me a PN with a current mobile number.

Greetings Moni

Re: Internet connection is down frequently and unstable

DilNar — Tue, 28 Jun 2022 05:43:57 GMT

I received an sms that the techinician would visit today. I hope he is able to identify the root cause and fix it. Will ping once he fixes and i monitor thr connecion for few days

Re: Internet connection is down frequently and unstable

DilNar — Tue, 28 Jun 2022 10:42:33 GMT

I just got a message from Vodafone that the technician comes tomorrow and not today. i have been waiting all day and i get this message. This is really annoying 😒

Re: Internet connection is down frequently and unstable

Manu — Wed, 29 Jun 2022 06:48:37 GMT

Hello,

I´m sorry that this will take longer than expected. I suppose that there were no free capacities. Hope it will be fixed soon.

Best Regards, Manu

Re: Internet connection is down frequently and unstable

DilNar — Sat, 16 Jul 2022 16:47:34 GMT

Still the issue is not resolved. The internet goes down randomly everyday. Can you pl let me know what could be next step- is there a escalation procedure at vodafone?

Re: Internet connection is down frequently and unstable

Moni_GK — Sun, 17 Jul 2022 17:51:20 GMT

Hello DilNar,

I see that an appointment with a technician is scheduled for tomorrow. Please wait for this.

Greetings Moni

Re: Internet connection is down frequently and unstable

DilNar — Sun, 17 Jul 2022 18:29:34 GMT

Hi Moni, yes, there is an appointment for tomorrow. However, I came to know that a technician had already come during last weeks and identified that a cable in the street is broken and should be replaced. My ticket was closed without him replacing the cable and therefore i got another ticket created. I see that a new technician visit is scheduled again. But if the root cause identified by the previous technician was fixed, the problem should be resolved. Not sure why it was not done. I am afraid now that the new technician comes and goes and closes the ticket again without actually resolving /fixing the issue.

Re: Internet connection is down frequently and unstable

DilNar — Mon, 18 Jul 2022 19:51:06 GMT

Hi, again nobody reached out to me or turn up at my home to check the issue. Did not get any message or info on what was done. I hope the ticket does not get closed again without resolution. Kindly help.

Re: Internet connection is down frequently and unstable

Claudia — Wed, 20 Jul 2022 07:09:45 GMT

Hello DilNar,

we sent automatic text messsages on July 18th and 19th to the mobile number that ends on 650. Didn't you get them? There is an appointment for the technician for this evening between 4p.m. and 8 p.m.

Kind regards,

Claudia

Re: Internet connection is down frequently and unstable

DilNar — Wed, 20 Jul 2022 07:48:00 GMT

we will be available at home today. So he can come and check. However last time the technician called me and said it is an issue on the street and not at home.

Re: Internet connection is down frequently and unstable

Martin59 — Fri, 22 Jul 2022 10:00:03 GMT

Hello DiNar,

I see that the technician was with you and fixed the connection.

Is everything working stable again in the meantime?

You'll get another PN from me in a moment. Please take part in the survey.

Best regards, Martin