Thema "No internet since a week" in Störungen im Kabel-Netz

No internet since a week

Clinciusss — Thu, 23 Jun 2022 19:17:31 GMT

Good evening,

Since a week we do not have internet anymore at home.

All 3 lights of the device are turned on (power, wifi and internet)

I've tried to restart multiple times the router (Vodafone station model CGA4233DE)

I've followed the bot assistance support but still nothing changed.

I tried to call the hotline but my German is not good enough to understand each other.

Thank you for your help.

Best, S.C

Betreff: No internet since a week

Clinciusss — Thu, 23 Jun 2022 19:22:19 GMT

Some further details:

I live in Berlin 10999

Route connected to computer with lan cable, tried multiple and different la ncables but nothing works. Wifi also does not work.

Hope this helps.

Best, S.C.

Betreff: No internet since a week

Graógramán — Thu, 23 Jun 2022 19:49:48 GMT

What do you mean by "restart" the router?

Did you do a reset to factory settings (take a sharp object like a needle and push it into the reset button for about 20 - 30 seconds)?

Re: No internet since a week

pRo-Marco — Fri, 24 Jun 2022 07:25:08 GMT

Hi Clinciusss,

sounds like we need a technician by side. Please send me your name, address, day of birth and customer number by PN. Please also let me know here if you have sent the message.

Kind regards

Marco

Re: No internet since a week

Clinciusss — Fri, 24 Jun 2022 11:36:39 GMT

Hi,

Thank you for your help, I have sent you the details.

Best

Re: No internet since a week

Jana478 — Sat, 25 Jun 2022 12:52:45 GMT

Hello Clinciusss,

The contract has been terminated and the router is on recall. That is why it does not work. You have probably forgotten that you have cancelled. Do you want to remain a customer and make a new contract?

Many greetings Jana

Re: No internet since a week

Clinciusss — Tue, 28 Jun 2022 09:47:16 GMT

Hi,

There mus have been some miscomunication with the contract owner.
Everything is now resolved, this thread can be closed. It was not a technical issue.

Thank you very much for your support.

Best,
Stefan

Re: No internet since a week

Jana478 — Wed, 29 Jun 2022 06:29:26 GMT

Hi Clinciusss,

great, if you could clarify it.

I'll close the post here then.

Many greetings Jana