No cable internet connection since yesterday

Kelani — Fri, 17 Jun 2022 08:58:42 GMT

Dear Vodafone Team,

Hope you're well.

My cable connection has had no access to the internet since yesterday. The WiFi connection works fine and all router lights seem okay (all lights solid white including the Internet light).

I tried the troubleshooting tool and saw this message:

An Deinem Anschluss liegt eine sogenannte Rückwegstörung vor, die Deine Internet- und Telefon-Verbindung einschränken kann. Falls nötig, lass bitte unseren Techniker Deinen Anschluss prüfen. Die Störung beheben wir so schnell wie möglich. Vielen Dank. Du kannst Deinen Anschluss voraussichtlich ab 18.06.2022 02:00 wieder fehlerfrei nutzen.
Von der Störung betroffen:
Beeinträchtigung oder Ausfall mehrerer Dienste

Does that mean that the issue will be resolved without action from my side by tomorrow at 02:00? Or would a technician definitely need to come and check? If so, could you kindly send a technician?

Details:
State and postal code: Berlin 12059
Contract: Red Internet & Phone 100 Cable
Router: Vodafone station
Error message: See above or in screenshot
Device connections: WiFi
Start of disruption: Yesterday (06/16/2022) morning

Best regards,
Kelani

Re: No cable internet connection since yesterday

Moni_GK — Sun, 19 Jun 2022 12:40:24 GMT

Hello Kelani,

if that's what it says, then they're already working on interference suppression. Our technicians are taking care of it.

I can therefore only ask you for patience here.

Greetings Moni

Thema "Re: No cable internet connection since yesterday" in Störungen im Kabel-Netz

No cable internet connection since yesterday

Re: No cable internet connection since yesterday