Thema "Re: No Connection - 10407" in Störungen im Kabel-Netz

No Connection - 10407

EnesA — Tue, 07 Jun 2022 08:13:44 GMT

I have Red Internet & Phone 250 Cable contract since April 2021. Download speed is not stable and mostly only 2-3 Mbit at night since October 2021. I asked to cancel my 2-year contract but it was not accepted by Vodafone. That's why I have to use my mobile phone connection mostly, I have to pay for more GBs. You can see the discussion about that issue below:
https://forum.vodafone.de/t5/St%C3%B6rungsmeldungen-Internet-TV/Slow-Download-Speed-EN/td-p/2734720

Besides that, there is no connection last 3 days at all. Sometimes I am able to connect to the Internet but just for a few minutes. I don't know when the issue will be solved. I already called Vodafone and they told me that they are trying to fix the issue.
I am just tired of these connection issues. I normally work at home but it's not possible with this connection. I just want to ask again if it's possible to cancel my contract. Normally, it will end in April 2023. But I can't use my connection properly and I pay 40€ for it, unfortunately.
Please let me know what we can do about my connection issue which is there for 8 months.

More information:

10407, Berlin
I have a Vodafone Station router.
Red Internet & Phone 250 Cable contract

Betreff: No Connection - 10407

Kieferer — Tue, 07 Jun 2022 09:53:08 GMT

Bei einer Sonderkündigung mußt du nachweisen das du Ausfälle/zu wenig Speed hast.

Dazu gibt es ein rechtverbindliches Tool von der Bundesnetzagentur. Es ist was kompliziert, funktioniert aber.

VF hat 14 Tage Zeit um den Mangel zu beheben. Sollte er weiterhin bestehen, kann einvernehmich gekündigt werden.

Hier ein Kommentar oder hier.

Re: No Connection - 10407

Tina — Thu, 09 Jun 2022 12:38:00 GMT

Hello EnesA,

nice to see you. Welcom in our community.

For a closer look send me the following informations in a private message:

full name

date of birth

address

customer number

Write a short reply here afterwards.

Best regards

Tina

Re: No Connection - 10407

EnesA — Thu, 09 Jun 2022 12:56:48 GMT

Hi Tina,

I sent you the message.

Thanks for checking.

Re: No Connection - 10407

EnesA — Fri, 10 Jun 2022 14:06:28 GMT

Hi @Tina,

There is no connection today as well.

I can't work from home at all. I have to use my mobile connection all the time.

Please give me some update.

Thank you.

Re: No Connection - 10407

Tina — Mon, 13 Jun 2022 07:55:26 GMT

Thank you so much.

Unfortunately, the return path/upstream has been disrupted for some time. Our specialist department has already been tasked with monitoring the segment and locating the disruptor. Our field service is currently checking various in-house systems. I hope that our colleagues will be successful soon. Do you still have some patience?

Do you have a mobile phone contract or a Callya card from us? If so, I would be happy to check whether I can help you out with additional data volume. Just send me your mobile phone number.

I will also gladly take care of a credit for the last and current month. Do you agree?

Best regards

Tina

Re: No Connection - 10407

EnesA — Mon, 13 Jun 2022 10:05:07 GMT

Hi @Tina,

Unfortunately, I don't have any patience anymore. The issue is there almost for 9 months. Sometimes it's not possible to work at home. I still want to cancel my contract earlier without any penalty if it's possible.

I don't have a mobile contract from you.

I am gladly accept the credit for the last and current month.

Thank you.

Re: No Connection - 10407

Wallace — Mon, 13 Jun 2022 12:00:56 GMT

Hi,

would switching to DSL be an option for you? I would then organise a consultation.

Regards

Wallace

Re: No Connection - 10407

EnesA — Mon, 13 Jun 2022 13:14:48 GMT

Hi @Wallace,

If you think it helps I am ok with that.

But do I need to sign a new contract or have to pay more? My contract ends in 10 months and I don't want to extend it.

Thanks

Re: No Connection - 10407

Wallace — Tue, 14 Jun 2022 06:36:25 GMT

Hi,

When you switch to DSL, a new contract period begins. My colleagues would then inform you about the costs for the contract.

BTW: the upstreams have looked pretty clean since 08.06.22.

VG Wallace

Re: No Connection - 10407

EnesA — Tue, 14 Jun 2022 06:44:59 GMT

Hi @Wallace,

Then I don't want to sign a new contract at all.

As you can see my message above, the connection issue was there on 10th of June as well.

Thank you.

Re: No Connection - 10407

EnesA — Tue, 14 Jun 2022 12:29:42 GMT

Hi @Wallace,

It was gone again 10 minutes ago. It happens time to time during the day.

It interrupts my home office work. Please help me with this issue. It's really annoying 😕

Thank you in advance.

Re: No Connection - 10407

EnesA — Tue, 14 Jun 2022 14:45:51 GMT

And again since 16.30 😕

Re: No Connection - 10407

Wallace — Wed, 15 Jun 2022 08:42:14 GMT

Hi,

I have now deactivated a suspicious upstream channel and unfortunately this also caused a reboot. Is it more stable now?

Regards

Wallace

Re: No Connection - 10407

EnesA — Wed, 15 Jun 2022 09:01:21 GMT

Hi @Wallace,

Thank you for your update.

I will let you know if I face any issues.

Best.

Re: No Connection - 10407

EnesA — Tue, 21 Jun 2022 08:15:33 GMT

Hi @Wallace,

It works well so far.

Thank you for your fix.

Re: No Connection - 10407

EnesA — Tue, 21 Jun 2022 23:41:34 GMT

Hi @Wallace,

Unfortunately, the connection is gone again 😕

It's really annoying. Even it's stabilized for a few days, it's getting broken again some how.

Re: No Connection - 10407

ERFD — Wed, 22 Jun 2022 09:25:24 GMT

Hello EnesA,

the modem has been restarted. Data created until then is no longer available. How many times has the connection failed since 06/15/22? Does this change the LED status on the modem?

Regards Fred

Re: No Connection - 10407

EnesA — Wed, 22 Jun 2022 09:29:51 GMT

Hi @ERFD,

The connection has failed at least 3 times since 15/06/2022. Modem light (Internet) was red last night.

Best regards

Re: No Connection - 10407

ERFD — Wed, 22 Jun 2022 12:01:32 GMT

Hello EnesA,

then this is to be assigned to the return channel interferer who has been up to mischief in your area since the end of May 2022. Your trouble ticket to the problem from 07.06.2022, 09:51 AM is assigned there and will be closed when the colleagues have fixed it.

Regards Fred