Problems with the internet connection (it is cutting very often and for a long time)

rmmalpica — Tue, 07 Jun 2022 19:16:41 GMT

Hi:
During the last days I have been experiencing internet connection problems. The internet connection just stops for several hours and the router light (Power / Cable) is blinking and not able to synchronize. I have to turn off the router several times and turn on, and sometimes it works.

For example it did not work during the whole day yesterday 6th of June 2022, neither on 5th June during the evening. Today (7th June) it worked from 9 to 18:30 and stopped working for a couple of hours. Just now 21:00 it is working.

This constant interruptions are a problem for us because we are working from home.

Please find my data below:

State HEsse, city Oberursel 61440
Contract: Office Internet & Phone 200 (from Unitymedia)
Router: Fritz!Box Cable
It is a rental device (installed by Unitymedia three years ago)
The error is described above, it disconnects from internet and takes several hours to connect again.
Our devices are connected to the router by WI-FI
Described above, several time during the last days... yesterday the whole day

Please I need a solution. I have tried emailing the email address in my invoice (business@unitymedia.de) and the phone number 0800 / 9100 300, but we no answer.

Thanks

Re: Problems with the internet connection (it is cutting very often and for a long time)

MariaK — Wed, 08 Jun 2022 09:28:15 GMT

Hello XXX,

Thank you for your message. Unfortunately, I have to inform you that we moderators cannot offer business support here in the forum. The written support via the forum is exclusively for private customers. I would therefore like to ask you to call the business hotline directly. You can reach this under: 0800 9100 300

Thank you for your understanding.

Many greetings,

Maria

Thema "Re: Problems with the internet connection (it is cutting very often and for a long time)" in Störungen im Kabel-Netz

Problems with the internet connection (it is cutting very often and for a long time)

Re: Problems with the internet connection (it is cutting very often and for a long time)