Thema "Re: Internet is dead, tech support refuses to help" in Störungen im Kabel-Netz

Internet is dead, tech support refuses to help

MikaZimina — Tue, 31 May 2022 13:13:31 GMT

Hello. My internet stopped working today. I barely managed to reach tech support and they refused to help saying "English is on a special phone number". I called that number but it doesn't exist. Can I get some help anywhere or should I just get another provider?

Betreff: Internet is dead, tech support refuses to help

reneromann — Tue, 31 May 2022 13:54:31 GMT

Your contract states that sole contractual and thus sole support language is German.

So you'll need to get you a translator on your own expenses if you are not able to communicate in German...

Betreff: Internet is dead, tech support refuses to help

MikaZimina — Tue, 31 May 2022 14:09:00 GMT

And you think that's ok? Where is the customer or service in such "customer service"? The salesman was ok and nice to speak English but when I have problem I should do what exactly? I need internet to work, should I file some sort of complaint that I cannot work because they don't want to communicate? Is that the only way to get anything done, to angrily shout?

Betreff: Internet is dead, tech support refuses to help

reneromann — Tue, 31 May 2022 14:16:34 GMT

@MikaZimina schrieb:

And you think that's ok?

Yes!

You signed for a contract that states that sole contractual language is German - so it's on your side to get the necessary translator if you need one.

Same would apply if you'd go to France, Italy, Russia, South Korea or Japan - you won't get English support over there.

Betreff: Internet is dead, tech support refuses to help

Leshan — Wed, 01 Jun 2022 04:46:01 GMT

Acutally you do get English support with certain providers.

Re: Internet is dead, tech support refuses to help

Manu — Thu, 02 Jun 2022 06:54:17 GMT

Hi MikaZimina,

is your internet still not working?

If you want to, I can have a look at the connection. Please send me your name, address, date of birth and customer number in a private message.

Best Regards, Manu