Thema "Re: Wireless connection not working, only ethernet" in Störungen im Kabel-Netz

Wireless connection not working, only ethernet

NMarti — Mon, 16 May 2022 10:19:43 GMT

Good afternoon,

I just installed internet with Vodafone and the wireless connection isn't working.

First, the networf appeared among the available network but when connecting with the password I couldn't surf the internet since I received a message saying "No internet connection", even if it was apparently connected.

Then I tried to unplug the electricity and the network doesn't appear anymore as available, however the ethernet connection works.

Do you know which can be the issue? Many thanks in advance!

Nerea

Re: Wireless connection not working, only ethernet

Tobias — Mon, 16 May 2022 17:22:41 GMT

Hey @NMarti,

I can gladly take a look at the connection. Can you send me your customer data (customer number, name, address and date of birth of the contract holder) via private message?

Then please let me know in the post when you have sent me the data.

Regards

Tobias

Wireless connection not working, only ethernet

R4mona — Thu, 19 May 2022 08:16:33 GMT

Hi NMarti,

Thank you very much for your data.

Have you already reset the device to factory settings?

Many greetings

R4mona

Re: Wireless connection not working, only ethernet

NMarti — Mon, 23 May 2022 20:19:17 GMT

Hi Tobias,

I've sent you my personal data in a private message, could you kindly have a look to it?

As mentioned, Ethernet connection is working but not WiFi itself.

Best regards,

Nerea

Betreff: Wireless connection not working, only ethernet

NMarti — Mon, 23 May 2022 20:34:04 GMT

It works now!

Many thanks,

Nerea

Re: Wireless connection not working, only ethernet

R4mona — Tue, 24 May 2022 08:53:32 GMT

Hi NMarti,

welcome to our community. Nice to have you here.

Of course, we'll be happy to take a look at it together. Please be so kind and answer the following questions . This will make it easier for us to narrow things down together.

Kind regards
R4mona

Betreff: Wireless connection not working, only ethernet

R4mona — Tue, 24 May 2022 08:56:01 GMT

HHi NMarti,

please excuse my previous reply.

I read too late that it is working trouble free again. I am really very happy about that.

Please be so kind and mark a solution. Then we can put a lock on it here.

Kind regards

R4mona