Internet on the "Router" keeps blinking Red

PavanK — Wed, 18 May 2022 17:18:39 GMT

Hello,

My initial installation of Internet connection was not successful. I tried everything in the troubleshooting guide.

Account number: xxx

Date of birth: 08/05/1984

I cannot speak or understand German so I was not able to communicate with the customer service too.

please help!! More details below.

In which state do you live? Please also send the zip code
Berlin, 13587
What contract do you have? (e.g. internet + phone 100)
Red internet & phone 250 cable
Which modem/ router are you using? (e.g. Hitron)
vodafone station
Do you use a rental device from us or do you have your own device ?
own
Which error occurs? (Speed too low; packet loss) Also send screenshots of speed tests (with date and time) and tracerts/ping plotter measurements in the event of packet loss or ping problems. Set the ping plotter to 2.5 seconds for the interval and use affected services as the target.
How is your device connected to the modem ? ( LAN; WLAN; additional router; PowerLAN )
WIRELESS INTERNET ACCESS
Start and period of the disruption (eg: since the beginning of April; only in the evening)
05/18/2022
Also upload a screenshot of the signal values . You can find this in the user interface of your cable router via 192.168.0.1 or via 192.168.178.1 on the Fritzbox.
What measures were taken by the fault hotline (available on 0800-5266625 for Vodafone Kabel Deutschland or 0221/46619100 for Vodafone West)?
Tried the entire troubleshooting guide.

I cannot speak or understand German so I was not able to communicate with the customer service too.

please help!!

EDIT: customer number deleted

Re: Internet on the "Router" keeps blinking Red

ERFD — Thu, 19 May 2022 06:18:41 GMT

Hello PavanK,

welcome to the community 🙂

Too bad that the self-installation did not work. Apparently there is no signal at the antenna socket. Do you have only this socket in your living room or also in other rooms? If none of the sockets are working, we can call in a technician.

The technician needs access to the house distribution system and information on whether there are currently people in quarantine in the household. The fault clearance of our components up to the modem is free of charge. Please have a look at the information about the service fee beforehand.

We will gladly take a look at your connection and the problem. Please send us the customer number, name incl. address and date of birth of the contract holder via private message.

Regards Fred

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Internet on the "Router" keeps blinking Red

Re: Internet on the "Router" keeps blinking Red