Very slow internet connection - Cablemax 1000 mbps

Thiru — Wed, 18 May 2022 21:21:23 GMT

Hello,

I recently switched to cablemax 1000 mb per second, but still my internet is very slow. Sometime it is around 50mbps or maximum 300mbps. Could you please help in resolving the issue. details as below,

In which state do you live? Please also send the zip code -- Hessen, Eschborn, 65760
What contract do you have? (ex. Internet + Telephone 100) -- Vodafone CableMax 1000
Which modem/ router are you using? (e.g. Hitron) --Vodafone TG3442DE
Do you use a rental device from us or do you have your own device ? --Rental device from us
Which error occurs? (Speed too low; packet loss) Also send screenshots of speed tests (with date and time) and tracerts/ping plotter measurements in the event of packet loss or ping problems. Set the ping plotter to 2.5 seconds for the interval and use affected services as the target. -- Speed too low
How is your device connected to the modem ? ( LAN; WLAN; additional router; PowerLAN ) -- WLAN
Start and period of the disruption (eg since the beginning of April; only in the evening) -- From the date of contract change
Also upload a screenshot of the signal values . You can find this in the user interface of your cable router via 192.168.0.1 or via 192.168.178.1 on the Fritzbox. -- Attached
What measures were taken by the fault hotline -- No reply

Re: Very slow internet connection - Cablemax 1000 mbps

MariaK — Fri, 20 May 2022 13:22:28 GMT

Hello Thiru,

I would like to take a look at your connection and start an error analysis.

Can you please send me a PN with the following information:

Customer number

Name of the contract holder

Date of birth

Street + house number

postcode + city

State

Current mobile phone number

Many greetings,

Maria

Thema "Very slow internet connection - Cablemax 1000 mbps" in Störungen im Kabel-Netz

Very slow internet connection - Cablemax 1000 mbps

Re: Very slow internet connection - Cablemax 1000 mbps