Thema "Re: CH7465 cable modem. Internet issue" in Störungen im Kabel-Netz

CH7465 cable modem. Internet issue

GregK — Thu, 05 May 2022 09:14:36 GMT

I have an issue that looks like DNS or other configuration problems caused by the operator modem update. Some services work like youtube but most don't and most web pages cannot be loaded.

I have CH7465LG-LC device ( that is at that label). In the past when logged in, there was Unitymedia Interface. Now it is a new Vodafone interface so probably the router has been updated by Vodafone. Now I can see at the device name on the login page is a bit different compared to the label - I can see CH7465VF. So probably new VF (Vodafone) system version had been loaded. and after that, I have experienced these issues.

I have reported this via WhatsApp to Vodafone. Would be grateful for any other suggestions. Changing DNS at my laptop doesn't help., neither reboot.

Another strange behavior is with the front LED. All LEDs are constantly on and green while before they were flashing only during the restarting and idle during normal operation.

Greg

Re: CH7465 cable modem. Internet issue

Tobias — Thu, 05 May 2022 15:43:17 GMT

Hi @GregK,

I can gladly take a look at the connection. Can you send me your customer data (customer number, name, address and date of birth of the contract holder) via private message?

Then please let me know in the post when you have sent me the data.

Regards

Tobias

Re: CH7465 cable modem. Internet issue

GregK — Thu, 05 May 2022 18:15:43 GMT

Hi @Tobias . I have sent a private message.

Thanks

Re: CH7465 cable modem. Internet issue

GregK — Fri, 06 May 2022 17:52:46 GMT

Hi @Tobias . I would appreciate any comment. The situation is still the same

regards

Greg

Re: CH7465 cable modem. Internet issue

MariaK — Sat, 07 May 2022 08:05:17 GMT

Hello GregK,

The LEDs on your Connect Box are lit continuously? No need to worry.

Our new firmware update has this small side effect. We are working on it so that your box does not continue to glow permanently.

Maria

Re: CH7465 cable modem. Internet issue

GregK — Sat, 07 May 2022 12:07:54 GMT

Thanks. But LED glowing is not a problem at all. If that is side effect that is OK. Still the problem is Interenet connection. Some serveces works fine like youtube but most doesn't and I cannot use email , Teams and open most of the web pages. So it is not completaly broaken but I can't use in in reality. Any sugestions?

It looks like new firmware is blocking most of the Internet services.

Re: CH7465 cable modem. Internet issue

Chr1ssy — Sat, 07 May 2022 13:31:51 GMT

Hi GregK,

you're correct. I just checked your connection line and it doesn't look so good.

I opened a trouble ticket so our IT can check it and find a solution.

If they can't fix it, there will be a technician service at your home. Before coming, they will inform you with a date.

Till then, please have a little bit more patience.

Best regards

Chr1ssy

Re: CH7465 cable modem. Internet issue

GregK — Sun, 08 May 2022 19:40:17 GMT

Thanks for your help. It is good to know that the ticket is opened and that IT department is working on that..

Re: CH7465 cable modem. Internet issue

R4mona — Tue, 10 May 2022 06:10:37 GMT

Hi GregK,

Have you already received feedback from my colleagues or the technicians?

Kind regards

R4mona

Re: CH7465 cable modem. Internet issue

GregK — Tue, 10 May 2022 07:19:10 GMT

Hi @R4mona

I have got infirmation like below on 7th of May.

"die Behebung Ihrer Störung dauert leider länger als erwartet. Sobald uns Neuigkeiten vorliegen, informieren wir Sie umgehend. Vielen Dank für Ihr Verständnis."

But today Internet seems to be working fine. I am not sure if that is a permanent improvement or just temporary result of the work in progress 🙂

Re: CH7465 cable modem. Internet issue

R4mona — Tue, 10 May 2022 11:57:01 GMT

Hi GregK,

thank you very much for your feedback.

I am really pleased that your connection is currently working without any problems. Of course I keep my fingers crossed that it will stay that way.

If you should encounter any problems, please feel free to contact us here again.

Best regards

R4mona

Re: CH7465 cable modem. Internet issue

GregK — Tue, 10 May 2022 12:20:45 GMT

Thanky you @R4mona as well.

Nevertheless I would still expect some official email from the vodafone about the trouble ticket status. I would like to get confirmation that it has been tested, verified and closed if everything is OK.

Greg

Re: CH7465 cable modem. Internet issue

R4mona — Wed, 11 May 2022 08:11:08 GMT

Hey GregK,

in your customer account I saw that your ticket is open. As soon as a solution is found or the fix is done, you will receive a closing SMS or email.

Kind regards

R4mona

Re:

MariaK — Thu, 12 May 2022 15:31:35 GMT

Hi GregK,

thank you very much for your feedback.

I am really pleased that your connection is currently working without any problems. Of course I keep my fingers crossed that it will stay that way.

If you should encounter any problems, please feel free to contact us here again.

Best regards

R4mona

Re: CH7465 cable modem. Internet issue

GregK — Thu, 23 Jun 2022 07:55:40 GMT

I got info at Vodafone Whatsapp that "Die Störung ist behoben" some time ago. But I have similar problems regularly. Yesterday and today again.

Basically when try windows troubleshooting it suggest DNS issue. I was tying automaticly obtain DNS, Google DNS and 1.1.1.1. No result. At Networkstatus it shous IPV6 Internet, bit no Internet at IPv4

May I ask for any suggestions?