Thema "Re: New connection; No internet" in Störungen im Kabel-Netz

New connection; No internet

jiabra2 — Thu, 05 May 2022 16:30:02 GMT

Hello,

I took a new Red Internet and Phone Cable 50 U connection. I recieved the router (Vodafone Station) via DHL. I connected everything but it is not working and there is no internet. The red light for internet just keeps blinking. I think I need a technician to come and help. Could you kindly arrange for one?

Thanks in advance.

Re: New connection; No internet

MariaK — Sat, 07 May 2022 07:48:59 GMT

Hello jiabra2,

the order will probably not be completed yet, so you can use your internet. Have you already called the hotline 0221 / 466 191 00? If not, you can also send us a PN with the following details.

Customer number

Name of the contract holder

Date of birth

Street + house number

postcode + city

State

Best regards,

Maria

Re: New connection; No internet

jiabra2 — Sat, 07 May 2022 08:08:38 GMT

Hallo Maria,

Thank you for the message. I have sent you by PN all details. Kindly do the needful. Also kindly let me know about any update. Thank you once again.

Regards,

Jibin

Re: New connection; No internet

MariaK — Sat, 07 May 2022 11:09:59 GMT

Hello jiabra2,

thank you very much for your data. I have just looked into your customer account and the order has been completed. As your router still cannot connect to the internet, I have created a ticket for you and a technician will contact you.

Many greetings,

Maria