Thema "Re: No internet connection" in Störungen im Kabel-Netz

No internet connection

ozzybarks22 — Fri, 01 Apr 2022 16:24:13 GMT

Hi. I have a problem with my new router (vodafone station).

After following the instructions and completing all the steps (several times), I cannot connect to the internet.

The wifi is on but no internet. The message is - no internet connection.

what can I do to solve this?

thanks

ps - the old router still connects ok

Betreff: No internet connection

ozzybarks22 — Fri, 01 Apr 2022 16:39:31 GMT

Do I need to register the router before it will work?

Is it a firmware issue?

Betreff: No internet connection

RobertP — Sat, 02 Apr 2022 11:31:26 GMT

If your old router still connects to the internet the new one is not activated

in which federal state do you live?

wait for a mod - she/he can activate the new router for you

Betreff: No internet connection

ozzybarks22 — Sat, 02 Apr 2022 12:17:39 GMT

Hi Robert,

Thanks for the reply.

Without sounding obvious, how would I do this?

wait for a mod - she/he can activate the new router for you

Betreff: No internet connection

ozzybarks22 — Sat, 02 Apr 2022 12:23:52 GMT

Sorry. I forgot to add that I'm in NRW.

Vodafone Cable Max - Die Download-Geschwindigkeit liegt bei 3% und die Upload-Geschwindigkeit bei 0%

ozzybarks22 — Mon, 04 Apr 2022 10:47:06 GMT

Vodafone Cable Max - niedrige und unbrauchbare Geschwindigkeiten
Die Internetverbindung ist schlecht.
Ich habe meinen neuen Router angeschlossen und meine Verbindung ist schrecklich.
Ich bin Freiberufler und arbeite jetzt 90% der Zeit von zu Hause aus.
Daher ist meine Internetverbindung wichtig für mein Geschäft.

Die Download-Geschwindigkeit liegt bei 3% und die Upload-Geschwindigkeit bei 0%.
Ich dachte, die Aufrüstung meines Routers würde sich positiv auswirken, aber sie ist so schlecht, dass ich heute Morgen nicht über Teams arbeiten kann. Aus den beigefügten Testergebnissen können Sie ersehen, dass etwas nicht stimmt. Ich habe alle Tipps usw. befolgt und trotzdem keine Fortschritte gemacht.
Ich habe die Vodafone-Station und das Red Internet-Paket. Ich würde Ihre Hilfe sehr schätzen. Vielen Dank

Edit: @ozzybarks22 Beitrag verschoben Stoerung Cable - auf das richtige Board achten

Betreff: Vodafone Cable Max - langsamer Upload und Download

ozzybarks22 — Tue, 05 Apr 2022 13:52:00 GMT

Good day!
My router and speeds are so slow since I installed my new router a few days ago. The slow download and upload speeds are not what they should be.
I've done all the tests and already posted on the site's forum and
24 hours later I'm still in the same situation.
When I use Tobi there is no help.
When I call up "Your Vodafone network assistant", it does not recognize my customer number.
Follow this link - unitymedia.de/stoerung - again nothing
If I click on current faults at a glance - again nothing.
Are there moderators who can help?
I would like to have a working service as soon as possible please.
Thank you very much

Betreff: Vodafone Cable Max - langsamer Upload und Download

ozzybarks22 — Wed, 06 Apr 2022 18:51:53 GMT

Ich schätze, niemand liest diese Nachrichten? Oder die Moderatoren sehen sie nicht? Ich werde es den dritten Tag in Folge erneut versuchen, ohne dass ich eine Antwort erhalte. Ironischerweise wurde meine neue, aktualisierte und teurere Rechnung heute abgebucht.

Re: No internet connection

R4mona — Fri, 08 Apr 2022 07:24:05 GMT

Hi ozzybarks22,

First of all, my question: Do you find it easier to communicate in German or English? We use both languages and would like to help you in any case.

In order for us to take a closer look at your request, please send us a private message with the following data: Customer number, name, address, date of birth, state and current cell phone number.

Please let us know here as soon as the message is out. Then we will take care of the problem together.

Kind regards

R4mona

Re: No internet connection

ozzybarks22 — Fri, 08 Apr 2022 08:25:05 GMT

Hello R4mona,

Thanks for your reply. I'm sorry, I've been a bit frustrated the past few days.

I am not a native German speaker, so I would prefer to communicate in English.

I will send a PM with the details that you have asked for 🙂

Craig

Re: No internet connection

ozzybarks22 — Fri, 08 Apr 2022 10:44:53 GMT

Hi R4mona,

Just to let you know that I have sent you a private message with the details that you asked for.

Thanks in advance,

Craig

Re: Internet unstable connection

ozzybarks22 — Fri, 08 Apr 2022 19:55:33 GMT

I still have not had any contact from anyone regarding the earlier message.

It would be great if someone could at least take a look at what's going on (or not going on as is the case).

Thank you

Re: No internet connection

R4mona — Mon, 11 Apr 2022 09:20:59 GMT

Hi ozzybarks22,

Thank you for your data.

I have just taken a closer look at your values. According to my system, your router has been online for about 18 hours.

What does your connection currently look like? Is it running stable?

Kind regards

R4mona

Re: No internet connection

ozzybarks22 — Mon, 11 Apr 2022 10:01:17 GMT

Hi R4mona,

Thanks for getting back to me.

It's still unstable at the moment. Let me explain.

We have a small apartment with only 2 rooms (about 45 square metres or so). This morning, I stared work in the connection via Teams and the connection was OK. This was in the kitchen where the router is not located.

When I started the next meeting 90 minutes later in the same room, it wasn't possible for the others to hear me via Teams. I had to relocate back into the other room to continue. This is where the router is located and it was more stable. This has been happening since we installed the router last week.

I've attached a couple of screen shots for reference.

There's not so much distance between the two rooms, but when I use the room where the router is not located, the stability it worse. Last week, the stability issue was also in both rooms.

Thanks in advance,

Craig

Re: No internet connection

R4mona — Tue, 12 Apr 2022 12:34:17 GMT

Hi Craig,

Thanks for your feedback and explanation of the problem.

In order to find a solution together with you, I have now opened a ticket. This will be sent to our internal technical department for analysis. My colleagues will try to isolate and resolve your problem via remote maintenance. If this is not successful, a technician will contact you to arrange an on-site appointment.

Kind regards

R4mona

Re: No internet connection

ozzybarks22 — Wed, 13 Apr 2022 15:40:09 GMT

Hi R4mona,

Thanks for getting back to me.

I've made an appoinment online and someone will come and take a look this weekend.

I shall keep you informed.

Have a nice Easter.

Craig