Thema "Re: Internet is not working" in Störungen im Kabel-Netz

Internet is not working

Mahdi2 — Fri, 09 Jul 2021 18:54:20 GMT

Hello my internet connection is not working since this morning, I tried to go through the automatic support, it didn't work, I tried calling the support number, I can't understand a word it a robot that speaks only German, so I am stuck.

My internet led is blinking red all the time, I tried the reset, remove the cable and connect it again nothing is working.

Betreff: Internet is not working

Torsten — Sat, 10 Jul 2021 00:37:30 GMT

Which medium do you use then - DSL or Internet via the TV cable connection?

Betreff: Internet is not working

Mahdi2 — Sat, 10 Jul 2021 17:58:52 GMT

I think it's cable I suppose it the Vodafone TG3442DE the device I have, still no connexion since yesterday and no support from Vodafone

Re: Internet is not working

Moni_GK — Sat, 10 Jul 2021 18:06:11 GMT

Hello Mahdi2,

in which state do you live?

Greetings Moni

Re: Internet is not working

Mahdi2 — Sat, 10 Jul 2021 18:37:20 GMT

I live in Lebenstedt Salzgitter in Niedersachsen.

Re: Internet is not working

Mahdi2 — Sat, 10 Jul 2021 18:47:07 GMT

Issue solved changed the cable and did a reset as recommended by the automatic support, 5 min uplug the modem and 15 min wait for the configuration.

Thanks for your time guy

Re: Internet is not working

Moni_GK — Sat, 10 Jul 2021 19:39:28 GMT

Hello Mahdi2,

so everything is working again? Can I lock then?

Greetings Moni