Thema "Re: Wifi connection problems" in Störungen im Kabel-Netz

Wifi connection problems

Airamaria — Tue, 17 Aug 2021 11:35:54 GMT

Hello! My wifi connection is not working since morning. On the modem the lights are on though.

I tried turning it off 4 times and nothing changed. I also tried to use the ethernet cable but still no connection.

I called Vodafone and they gave me a number. I called that number and they said write on the forum because they don't speak English well.

Could anyone please help me in English? What should I do?

Thank you

Betreff: Wifi connection problems

Valentina6 — Tue, 17 Aug 2021 12:18:41 GMT

In Charlottenburg, Berlin, the same problem with wi-fi since 16.08.2021. It doesn't work at all. Can anyone say when the problem will be solved, please?

Re: Wifi connection problems

Martin59 — Wed, 18 Aug 2021 06:55:44 GMT

Hello Airamaria,

I'll be happy to take a look at it. In which city and state do you live?

Best regards, Martin

Re: Wifi connection problems

Airamaria — Wed, 18 Aug 2021 07:36:35 GMT

Hello! Thank you so much for your reply! I'm in Braunschweig, Germany. Have a good day! Best regards

Re: Wifi connection problems

Martin59 — Wed, 18 Aug 2021 08:42:07 GMT

Hello Airamaria.

then please send me the name of the contract holder, date of birth, full address and customer number via PN .

After that please leave a short info here.

Best regards, Martin

Re: Wifi connection problems

Martin59 — Wed, 18 Aug 2021 09:27:15 GMT

Hello Airamaria,

I have just reset the cable router to factory settings. Please test if the connection works again now.

Best regards, Martin

Re: Wifi connection problems

Airamaria — Wed, 18 Aug 2021 09:45:55 GMT

It's still not working

Re: Wifi connection problems

Claudia — Thu, 19 Aug 2021 12:28:46 GMT

Hello Airamaria,

I couldn't find details for your WiFi on the router, what does the WiFi light on the router do? How about the settings in the router, is WiFi enabled? The login credentials are on the label on the device.

Kind regards

Claudia

Re: Wifi connection problems

Airamaria — Thu, 19 Aug 2021 13:02:47 GMT

The lights are on, static like usual, including the wifi mode light.

If I go on the page 192.168.0.1 it says impossible to open it.

Re: Wifi connection problems

Airamaria — Thu, 19 Aug 2021 16:20:37 GMT

So what's next? Cannot a technician be sent to look in person?

Re: Wifi connection problems

Torsten — Thu, 19 Aug 2021 19:59:39 GMT

Is your device even connected to the WLAN? Only then will you have access to the cable router's user interface. The best thing to do is to connect a PC or laptop to the cable router using a LAN cable and then try it out.

If a technician comes out for it, you will be charged € 99.50 for the stake, it is your decision whether you want to pay the money for it or not.

Re: Wifi connection problems

Airamaria — Fri, 20 Aug 2021 05:04:39 GMT

I tried to connect my laptop to the router via cable, it didn't work. Before date 17 August everything was working fine. I don't know what happened after.

It's already been 4 days, a technician seems the only option.

Re: Wifi connection problems

Claudia — Fri, 20 Aug 2021 06:11:50 GMT

Hello Airamaria,

as the WiFi option is still booked I assume the router is defective. I would like to send a new one, are you okay with that? Shall I send the router to your home address?

Kind regards

Claudia

Re: Wifi connection problems

Airamaria — Fri, 20 Aug 2021 06:23:05 GMT

Okay, yes, thank you!

Will you send a technician with the router or just the router, sorry?

Re: Wifi connection problems

Claudia — Fri, 20 Aug 2021 08:19:22 GMT

Hello Airamaria,

we will only send the router, you can simply connect it like the old one. But please replace the cables with the ones that come with the new device. The return address for the old router is

Vodafone Kabel Deutschland GmbH

c/o DHL Paket

Am Tower 222

90475 Nürnberg

Kind regards,

Claudia

Re: Wifi connection problems

Airamaria — Fri, 20 Aug 2021 08:32:51 GMT

Thank you for the explanation!

Have a nice day!

Re: Wifi connection problems

Airamaria — Sat, 21 Aug 2021 12:57:19 GMT

Thank you so much Claudia for your help! The new router has just arrived and it works!

Re: Wifi connection problems

Martin59 — Mon, 23 Aug 2021 14:41:43 GMT

Hi Airamaria,

thank you very much for your feedback. Since a solution has already been marked here, let's close the post.

If you have further questions or concerns, feel free to create a new post.

Many greetings and a good week, Martin