Thema "Re: Unstable Wifi Connection" in Störungen im Kabel-Netz

Unstable Wifi Connection

Mauricio93 — Tue, 21 Sep 2021 19:08:19 GMT

Hallo,

I contracted an Internet through Cable connection (100 Mbit) on a Vodaphone booth. I received my router by mail on friday 17/09, the internet connection started on the same day, but the wifi has had stability issues since the beginning (the connection goes out for some seconds/minutes and comes back). This happens in all the devices I have connected to the router. The previous tenant of the apartment had no issues with the internet, as far as I know (also a vodafone client), so I suspect that the router could be the issue.

I am looking forward to your reply, thanks.

Best regards,

Mauricio.

Betreff: Unstable Wifi Connection

Dieterle — Wed, 22 Sep 2021 07:08:01 GMT

Hallo , what Type of Router do you use?

and is he sending in 2,4 GHZ and 5 GHZ at the same time with same SSID ?

when this happend give them a separate Name /ID Example 2,4 GHZ One and 5 GHZ Two

and restart rooter

Betreff: Unstable Wifi Connection

Mauricio93 — Wed, 22 Sep 2021 20:50:14 GMT

Hallo Dieterle,

Thank you for the recommendation. Sadly, I separated the 2.4 and 5.0 Ghz signals yesterday, but the instability in the connection persists (took me 10 minutes to send you this message).

Hope someone from vodafone can look at this issue soon.

Regards,

Mauricio.

Betreff: Unstable Wifi Connection

Dieterle — Thu, 23 Sep 2021 05:53:32 GMT

Hello Mauricio i am sorry that i clouldn`t help you to success .

Yes its better someone from Vodafone should help you 👍

Regards

Dieter

Re: Unstable Wifi Connection

Martin59 — Thu, 23 Sep 2021 14:32:21 GMT

Hello Mauricio93,

we will be happy to take a look at it. In which state do you live and does the interference also occur via LAN?

Best regards, Martin

Re: Unstable Wifi Connection

Mauricio93 — Thu, 23 Sep 2021 14:44:24 GMT

Hello Martin,

Thanks for your help. I am currently located in NRW (in Aachen).

I haven't checked the conection through LAN, since the router is not located near my desk. I can do it once I arrive home today.

It must be mentioned that the internet goes down on all the connected devices at the same time.

Regards, Mauricio.

Re: Unstable Wifi Connection

Mauricio93 — Thu, 23 Sep 2021 21:35:25 GMT

Hallo Martin,

I tested the LAN connection today, it is also unstable and the internet connection is lost at the same time that devices connected by Wifi.

Re: Unstable Wifi Connection

Mauricio93 — Sun, 26 Sep 2021 19:06:39 GMT

Up! The situation hasn't improved.

Re: Unstable Wifi Connection

Mauricio93 — Tue, 28 Sep 2021 07:22:17 GMT

Hallo Martin,

Just a reminder to check this issue please, the connection is too unstable to be useful (drops every 5-10 mins or so).

Thanks,

Mauricio.

Re: Unstable Wifi Connection

R4mona — Wed, 29 Sep 2021 09:09:35 GMT

Good morning Mauricio,

I am very sorry that your connection is not working properly. It's definitely not supposed to be like this.

Please be so kind and send me a private message with the following data: Customer number, name, address, date of birth, state and current mobile phone number.

Please report back here as soon as the message is out. We will then take care of your concern together and start an error analysis.

Kind regards

R4mona

Re: Unstable Wifi Connection

Mauricio93 — Wed, 29 Sep 2021 09:23:55 GMT

Hello R4mona,

Thank you for your time. I sent you the message with the requested information. Please let me know if anything else is needed.

Regards,

Mauricio.

Re: Unstable Wifi Connection

R4mona — Thu, 30 Sep 2021 15:02:38 GMT

Hi Mauricio93,

Thank you very much for your data.

I have just created a ticket for you. It will be sent to our internal technical department for analysis. Via remote maintenance, my colleagues will try to narrow down your problem and solve it. If this is not successful, a technician will contact you to arrange an on-site appointment.

Together we will find a good solution for you.

Kind regards

R4mona

Re: Unstable Wifi Connection

Mauricio93 — Thu, 30 Sep 2021 17:32:04 GMT

Thank you R4mona for your help. Is there any number for the ticket that I should save? should I contact you in case of any doubt?

Mauricio.

Re: Unstable Wifi Connection

Mauricio93 — Mon, 04 Oct 2021 07:05:22 GMT

Hallo R4mona,

Sent you a private message! Thanks.

Best regards,

Mauricio.

Re: Unstable Wifi Connection

R4mona — Mon, 04 Oct 2021 07:18:39 GMT

Good morning Mauricio93,

I have just looked at your last ticket. According to my colleagues, all values are in order and there is also no apparent capacity utilisation in your region.

In terms of signal, your connection should work without interference. Has your router already been replaced?

Kind regards

R4mona

Re: Unstable Wifi Connection

Mauricio93 — Mon, 04 Oct 2021 07:31:58 GMT

Thanks for your reply R4mona.

The connection works well until it doesn't. This means that, while connected to the internet, it is fast, but every once in a while (varies between 5-30 min) the internet connection drops (wifi and ethernet connection), and takes around 1 to 10 mins to be restored.

I am using the router I received by mail with my contract, it hasn't been replaced.

I look forward to your reply, thanks.

Best regards,

Mauricio.

Re: Unstable Wifi Connection

Mauricio93 — Tue, 05 Oct 2021 09:59:37 GMT

Hallo R4mona,

Any news regarding the review of my Internet connection?

It was hardly usable yesterday at night .

Regards,

Mauricio.

Re: Unstable Wifi Connection

Ida — Wed, 06 Oct 2021 13:02:05 GMT

Hi Mauricio93

I have just created a fault ticket, the technical department will check it and give a reply by SMS or phone call.

Best regards
Ida

Re: Unstable Wifi Connection

Mauricio93 — Mon, 11 Oct 2021 07:12:35 GMT

Good morning Ida,

I haven't received a call or message regarding the ticket, yet, my connection stability improved dramatically since 08-10 (Friday). I don't know if there is any update in the system that you can check to have in consideration for the future.

Thanks, best regards,

Mauricio.

Re: Unstable Wifi Connection

Ida — Thu, 14 Oct 2021 11:44:29 GMT

Hi Mauricio93

The ticket is currently still open, unfortunately I do not have any more recent information on the status. However, I am pleased that it has improved.

Best regards
Ida