Thema "Re: The dreaded blinking red light" in Störungen im Kabel-Netz

The dreaded blinking red light

iiooiiooiiooii — Fri, 29 Apr 2022 14:41:20 GMT

Hi, as with dozens of posts in this community, I received my Vodafone station 3 days ago and after installing it, the red light won't stop blinking.

I already rebooted the router, checked the cable etc. as per the guide on the support page but the issue persists. I called the hot line as well but couldn't get pass the machine (I don't have a German mobile number yet so that might be the issue). I read that the only way to get English support is through here. Can Vodefone support team please get back to me? 🥺

Re: The dreaded blinking red light

Thomas — Mon, 02 May 2022 05:25:11 GMT

Hi iiooiiooiiooii,

you've come to the right place for now. Please tell us which federal state you come from.

Regards

Thomas

Re: The dreaded blinking red light

iiooiiooiiooii — Mon, 02 May 2022 20:35:59 GMT

Hi Thomas, thanks for your reply! I'm in Berlin and my product is Red Internet & Phone 1000 Cable.

Re: The dreaded blinking red light

Anett — Tue, 03 May 2022 12:59:21 GMT

Hello iiooioiiooii,

I will be happy to help you. Please be so kind and send me your data (name, customer number, address and date of birth) via PN.

Then please contact me again here in the post.

Best Regards

Anett

Re: The dreaded blinking red light

iiooiiooiiooii — Tue, 03 May 2022 13:05:52 GMT

Hi Anett, I just PMed you more info!

Re: The dreaded blinking red light

Anett — Tue, 03 May 2022 14:10:46 GMT

Thank you for your data. Unfortunately, it looks like the device was not able to pull the data for the contract. 😞 Unfortunately, a technician has to go out. He will arrange the appointment directly with you. Can you send me a phone number for this by PN ?

Re: The dreaded blinking red light

iiooiiooiiooii — Wed, 04 May 2022 15:21:13 GMT

PMed you my phone number. Looking forward to your reply.

Re: The dreaded blinking red light

Anett — Wed, 04 May 2022 16:27:42 GMT

Thank you. I have now instructed the technician and he will contact you to arrange an appointment. Unfortunately, I can't tell you exactly when that will be.

I keep my fingers crossed that it is as soon as possible.

Best Regards

Anett

Betreff: The dreaded blinking red light

iiooiiooiiooii — Tue, 17 May 2022 14:21:03 GMT

Thanks to the vodafone support team who jumped into this post and the technician who arrived today to fix the cable, my wifi is now working! The culprit turns out to be this piece of gear:

Betreff: The dreaded blinking red light

Nancy — Thu, 19 May 2022 06:57:44 GMT

Hello iiooiiooiiooii,

I'm happy that the cause was found and that your connection is now up and running.

I'll put a lock on the thread. If you need help again, just open a new one.

Best regards

Nancy