Thema "Internet speed issue" in Störungen im Kabel-Netz

Internet speed issue

ks27 — Tue, 18 Jan 2022 21:50:42 GMT

Hello,

I have Vodafone cable 250 for a few weeks now. Before I had Vodafone cable with 50Mb download speed. I have an issue with my internet speed during the nights(between somewhere 20:00-23:00 hours speed test shows 1-3 Mb) Its not a new issue but it there for at least a few months. Unfortunately, that issue was not resolved with the cable 250 upgrade. Otherwise, during the day I have no issue with speed, and its mostly good enough. Could you please help me with this long-running issue?

Re: Internet speed issue

pRo-Marco — Fri, 21 Jan 2022 06:29:39 GMT

Hi ks27,

This sounds like a workload issue. I'd be happy to take a closer look. I need your data via PN. Please send me your name, address, date of birth and customer number. Let me know here when you have sent the message.

Kind regards

Marco

Re: Internet speed issue

ks27 — Fri, 21 Jan 2022 08:38:42 GMT

Right, the workload issue makes sense considering timeline, also understandable to some level. But dropping from 250 to 1-3 Mbit every day for about 3 hours should have a solution. I have sent the PM, please have a look.

Re: Internet speed issue

Tobias — Mon, 24 Jan 2022 15:39:49 GMT

Hi @ks27,

looks like we got a central loadout problem in your area, my colleagues are already on it,- could you send us some speedtest? 🙂

Thanks!

Regards

Tobias

Re: Internet speed issue

ks27 — Mon, 24 Jan 2022 16:14:31 GMT

Sure, I took this a few days ago.

Re: Internet speed issue

pRo-Marco — Wed, 26 Jan 2022 11:08:32 GMT

Hi ks27,

yeah, it is because of the load At the moment we have no information about when it will be fixed... How you wanna proceed?

Kind regards

Marco

Re: Internet speed issue

ks27 — Wed, 26 Jan 2022 13:17:10 GMT

I see. this is definitely not fair, it means I don't have my internet speed when I most need it. Then Vodafone should reduce my monthly bill by at least 50% till they solve the issue.

Re: Internet speed issue

Jana478 — Fri, 28 Jan 2022 10:10:39 GMT

Hello ks27,

I have created a ticket for you and sent you an email about it. I have now deposited the credit until the end of March.

Please contact me again in April if the restriction still exists.

Many greetings

Jana

Re: Internet speed issue

ks27 — Mon, 31 Jan 2022 15:50:42 GMT

I can see the ticket thanks for that. About the progress, as far as I understand I should not expect any improvement till April, is that right? Also, could you please elaborate on "depositing the credit until the end of March", what kind of credit is deposited to where, and what is the impact of that?

Best,

Kasim

Re: Internet speed issue

Wallace — Wed, 02 Feb 2022 19:34:31 GMT

Hi ks27,

we don't expect any relief until the end of March / beginning of April at the earliest. The credit will be 50% on each month's final pay for January, February and March.

Regards

Wallace

Re: Internet speed issue

ks27 — Tue, 05 Apr 2022 21:29:23 GMT

Hello @Wallace ,

Unfortunately as of the 5th of April, I still don't see much improvement, could you please share what is the status of the ticket and when should I expect the issue to be resolved?

Re: Internet speed issue

pRo-Marco — Thu, 07 Apr 2022 06:35:39 GMT

Hi ks27,

I wish I'd have better news... The update in the ticket said it will be solved at the end of may

Kind regards

Marco

Re: Internet speed issue

ks27 — Thu, 07 Apr 2022 15:15:42 GMT

This is definitely not good considering I had this issue already for many months 😞

In this case, I think at least I should continue to have a discount for April and May too, is that right?

Re: Internet speed issue

pRo-Marco — Fri, 08 Apr 2022 07:34:15 GMT

Hi ks27,

sure. I'm sorry that this is all we can do

Kind regards

Marco

Re: Internet speed issue

ks27 — Tue, 07 Jun 2022 10:17:41 GMT

Hello,

Is there any progress regarding this issue?

Re: Internet speed issue

Claudia — Thu, 09 Jun 2022 13:04:47 GMT

Hello ks27,

the technicians are checking several house systems. They replaced a cable today and noticed the signal improved. I assume they will keep checking other house systems in the next days.

Kind regards,

Claudia