Thema "Betreff: Cable internet does not work" in Störungen im Kabel-Netz

Cable internet does not work

NikolaD — Fri, 29 Apr 2022 08:30:10 GMT

I'm living in Berlin 10317

Im using cable 100

My customer number is ***

I woke up this morning and there were no internet.

I restarted the router, and even pull it from the wall and waited for some time, but it is still the same. The internet led is blinking red. Please help me. I'm working from home, and it is my apsolute priority to have a stable internet connection, i was hoping that Vodafone's premium package can deliver this, but it seems that i was wrong.

Edit: Customer number removed

Betreff: Cable internet does not work

NikolaD — Fri, 29 Apr 2022 08:44:51 GMT

Which contract do you have? CableMax 1000 Which modem / router do you use? CGA4223DE

Re: Cable internet does not work

Claudia — Sat, 30 Apr 2022 12:02:34 GMT

Hello NikolaD,

we still have your details from a former thread. Your modem is online right now, but the signal is a bit low. Please try a different coaxial cable.

Kind regards,

Claudia

Betreff: Cable internet does not work

mateuszzzz — Sat, 30 Apr 2022 12:19:06 GMT

the problem is everywhere in germany with vodafone. the router reboots and breaks by itself. Change provider. I have been calling vodafone for 6 weeks and they are not helping me.

Betreff: Cable internet does not work

NikolaD — Tue, 03 May 2022 09:20:58 GMT

Thanks 🙂
what other provider would you suggest?

Betreff: Cable internet does not work

ERFD — Tue, 03 May 2022 15:48:46 GMT

Hello NikolaD,

the signal levels at the modem are still bad 😞 If you have already tested a different cable, this will probably need to be looked at by a technician on site. This needs the access to the house distribution system and an info, whether there are known diseases with Covid 19 in the household. The fault clearance of our components up to the modem is free of charge. Please have a look at the information about the service fee.

Regards Fred

Betreff: Cable internet does not work

NikolaD — Wed, 04 May 2022 11:16:00 GMT

This is rediculous.

what happens if it is fault on your side?
Did I get my money back for the service that I paid, but was not provided with?
How do I know if tehnician is not covering for you, do I get provided with testing methodolgy guidlines and results?
At this point I have exactly 0 trust, I feel that I'm being taken advantage of, that you are not very competent, and ill intended.
The fact that you are taking something that my livelihood depends on with this sort nonchalance is appaling.
Please fix this

Betreff: Cable internet does not work

ERFD — Wed, 04 May 2022 16:40:25 GMT

Hello NikolaD,

we are responsible up to and including our cable modem, and if something is defective in our network structure, we will pay for it free of charge for you. This is also stated in the terms and conditions and in the information on the service fee. If you can give me the requested information, we can assign the technician. If you do not trust us at this point, you can change the service channel at your request.

Regards Fred

Betreff: Cable internet does not work

NikolaD — Wed, 11 May 2022 14:13:15 GMT

What will the techinician be checking, what if comes when everything is working fine acctually, but agains becomes bad in a day or two? What does he examine, and for what period?

I have very bad internet again.
I learn from this comment https://www.reddit.com/r/germany/comments/ui4q9f/vodafone_is_awful/ that I can cancel the contract if I use some government issued software, which would be my next step if you don't have a way to assure that this will stop happening
https://www.bundesnetzagentur.de/DE/Vportal/TK/NeueKundenrechte/start.html

Betreff: Cable internet does not work

Moni_GK — Thu, 12 May 2022 15:16:44 GMT

Hello, the technician will check the line. If you have not broken anything yourself and the antenna cable is OK, then you have nothing to worry about.

How do we want to proceed? Should we commission the technician for you?

We cannot accept a cancellation here. For this you can use our contact form on the website.

Greetings Moni

Betreff: Cable internet does not work

NikolaD — Thu, 19 May 2022 08:15:37 GMT

there is no covid cases in the houshold, I work until 17h so any time after that is ok.

Betreff: Cable internet does not work

pRo-Marco — Fri, 20 May 2022 09:46:03 GMT

Hi NikolaD,

the modem is online with good values at the moment. Does it work now?

Kind regards

Marco

Betreff: Cable internet does not work

NikolaD — Mon, 23 May 2022 08:14:00 GMT

now it works, as it does 80% of the time, but it happened at least 15 times that it just stop working.
My question is what have you done to prevent that from happening again?

Betreff: Cable internet does not work

pRo-Marco — Mon, 23 May 2022 10:31:56 GMT

The signal-values are not good. I'd like to send a technician. Please send a mobile phone number to arrange an appointment via PN. Is the house installation system available?

Betreff: Cable internet does not work

pRo-Marco — Tue, 24 May 2022 05:50:41 GMT

Hi NikolaD,

the technician will call you to arrange an appointment. The house installation should be lovated in the cellar. Are there all rooms accessable?

Kind regards
Marco

Betreff: Cable internet does not work

NikolaD — Tue, 24 May 2022 17:24:13 GMT

Hello, the technician will check the line. If you have not broken anything yourself and the antenna cable is OK, then you have nothing to worry about.

I really hope that this is true, because tehnician was here, but could not locate the source of the problem. All he was able to do is to see that the signal in the building is not good.

Betreff: Cable internet does not work

NikolaD — Tue, 24 May 2022 17:29:32 GMT

The house installation should be located in the cellar. Are there all rooms accessable?

The tehnician was already here, and there were not all the rooms accesible. This information would be good to know before I decided to call a guy.

Betreff: Cable internet does not work

Tobias — Wed, 25 May 2022 07:16:02 GMT

Hi @NikolaD,

the appointment is still open, my colleagues will fix that 😉

Regards

Tobias

Betreff: Cable internet does not work

NikolaD — Tue, 21 Jun 2022 08:45:59 GMT

Hi,
the technician came some weeks ago and made some adjustments, but it still loses the connection sometimes.

for example today 21.06.2022 around 10:30 and again around 10: 45.
I remember that technician told me that if this keeps happening that is probably the faulty router and that I should contact someone from Vodafone in order to replace it?
can you help me with this?
thanks,
Nikola

Betreff: Cable internet does not work

pRo-Marco — Wed, 22 Jun 2022 07:01:42 GMT

Hi Nikola,

das neue Modem macht sich in Kürze auf den Weg zu Dir. Du kannst es direkt austauschen. Es meldet sich allein an. Den alten Router kannst Du dann innerhalb von 14 Tagen kostenlos mit dem Retourenschein an uns zurück senden.

Viele Grüße

Marco