Thema "Internet not available after first install" in Störungen im Kabel-Netz

Internet not available after first install

FelipeGB — Tue, 26 Apr 2022 08:32:22 GMT

I contracted vodafone cable internet and received the kit for self-installation. Even though I followed all the directions, the internet light on my router is just flashing red. I tried to contact support, but I don't speak very good German and what I understood was that they would open a technical call for a team to come to my apartment and see what is going on. I was told that the external team would contact me to make an appointment, but I haven't received any contact and I need the internet working as soon as possible.

What should I do?

Re: Internet not available after first install

Thomas — Tue, 26 Apr 2022 14:56:42 GMT

Hey FelipeGB,

nice that you have found your way into our community. When did you have the conversation with our colleagues? The technicians usually get back to you within 1-2 days to arrange an appointment.

Regards

Thomas

Re: Internet not available after first install

FelipeGB — Wed, 27 Apr 2022 12:54:42 GMT

It was 2 days ago. They asked me to also call 0361 302 8024, but I can't talk to anyone on this number. I just trying to make an appointment ASAP.

Re: Internet not available after first install

Anett — Fri, 29 Apr 2022 06:24:28 GMT

Hello FelipeGB,

I'll be happy to see what the current status is. Please send me a PN with your data (name, customer number, address and date of birth).

Then please contact me again here in the post.

Best Regards

Anett