Thema "Re: Very bad Internet Connection using Cable" in Störungen im Kabel-Netz

Very bad Internet Connection using Cable

syafsyaf — Mon, 11 Apr 2022 07:52:03 GMT

Hi, Sorry my german is still on the lower level so I will use English instead

I have a very bad Internet connection. I am using Vodafone CableMax 1000 with Vodafone router.

I have new contract since last month and my apartment has a promo with Vodafone that is why I choose it (not sure if this is the reason). It is only internet without TV.

Since then the internet is very unstable (both WAN and LAN), sometimes it is on for the whole day without any problem sometimes it is completely off for hours (the record is 6 hours off) despite of all LED is white and not blinking.

It usually happened on Friday and weekend but sometimes on the weekday too.

I use Netz-Assistent and it always says :

"An Deinem Anschluss liegt eine sogenannte Rückwegstörung vor, die Deine Internet- und Telefon-Verbindung einschränken kann. Falls nötig, lass bitte unseren Techniker Deinen Anschluss prüfen. Die Störung beheben wir so schnell wie möglich. Vielen Dank. Ein aktueller Zeitpunkt für die Behebung der Störung liegt derzeit nicht vor."

I called vodafone support one day regarding above and what they did is just a factory reset remotely (not sure if there is anything else have been done because they spoke German and my German is still limited). After that, the connection seems fine for a week and then it happened again with the same Netz-Assistent result. tried to do factory reset by myself but it has no effect at all. I also did Split the SSID and still no effect.

anyone know what to do?

Thanks

Betreff: Very bad Internet Connection using Cable

natas666 — Mon, 11 Apr 2022 08:54:27 GMT

seems that u will have 2 call again...

cause the "Rückwegsstörung" has 2 be solved!

if u r not sure if somebody took care about this: Call again and again

also contact the technical support by using the whatsApp Chat of Vodafone and so on

Re: Very bad Internet Connection using Cable

Claudia — Tue, 12 Apr 2022 05:45:44 GMT

Hello syafsyaf,

have you been successful at the hotline? If not, please send the information from the thread Alles rund um Störungsmeldungen so we have some more details.

Kind regards,

Claudia

Re: Very bad Internet Connection using Cable

syafsyaf — Tue, 12 Apr 2022 14:53:00 GMT

Yes, I already got a ticket and they are on it.

here is what I get when I check using netz-assistant

An Deinem Anschluss liegt eine sogenannte Rückwegstörung vor, die Deine Internet- und Telefon-Verbindung einschränken kann. Falls nötig, lass bitte unseren Techniker Deinen Anschluss prüfen. Die Störung beheben wir so schnell wie möglich. Vielen Dank. Du kannst Deinen Anschluss voraussichtlich ab 13.04.2022 19:15 wieder fehlerfrei nutzen.

in the meantime, can I get a compensation because of this? I have been using my mobile data from my Vodafone Prepaid for weeks.

Re: Very bad Internet Connection using Cable

syafsyaf — Wed, 13 Apr 2022 14:45:40 GMT

and now it has been delayed to

it will be such dissapointment if I do not get any compensation because of this

Re: Very bad Internet Connection using Cable

Tobias — Thu, 14 Apr 2022 08:43:40 GMT

Hi @syafsyaf,

we can take a look on it after its fixed, maybe we can credit something.

Regards

Tobias

Re: Very bad Internet Connection using Cable

syafsyaf — Wed, 20 Apr 2022 13:53:50 GMT

Thanks for the reply! I hope it will be well compensated.

It got delayed again, now it is saying :

seems like the date there is just always one day ahead and then keep updated -_-

Re: Very bad Internet Connection using Cable

Martin59 — Thu, 21 Apr 2022 15:09:06 GMT

Hello syafsyaf,

depending on how difficult the interfering signal is to find and remove, the completion date may be pushed back, this is unfortunately true.

I would be happy to take a look at this in detail.

Please send me the name of the contract holder, date of birth, full address and customer number via PN .

Leave a short info here afterwards, then I'll get an overview.

Best regards, Martin

Re: Very bad Internet Connection using Cable

syafsyaf — Thu, 21 Apr 2022 16:23:25 GMT

Thanks for the message,

I have sent u the details via DM

Cheers,

Re: Very bad Internet Connection using Cable

Martin59 — Thu, 21 Apr 2022 18:01:27 GMT

Hi syafsyaf,

I have received your message.

Indeed, in the past there was a return path disrupter.

However, this could be completely eliminated yesterday.

Are you currently still experiencing interference on your connection?

Best regards, Martin

Re: Very bad Internet Connection using Cable

syafsyaf — Thu, 21 Apr 2022 19:04:11 GMT

Noted, I also have checked using netz assistent and yes seems like the problem has been fixed.

The last time I got interference was yesterday afternoon (when I posted my last message). After that the connection looks stable but I am not sure if there will be another interference as this just been one day.

As the problem seems already fixed, can I get some credit because of the trouble? I bought dayflat 10GB a few times back using my mobile Vodafone prepaid.

Thanks

Re: Very bad Internet Connection using Cable

Martin59 — Fri, 22 Apr 2022 18:28:36 GMT

Hi syafsyaf,

then please continue to keep an eye on it to see if there are still glitches.

But everything looks very good at the moment.

I can gladly offer you a credit here, at 50% of the monthly base amount.

If that's okay with you, just let me know here and I'll take care of everything else.

Best regards, Martin

Re: Very bad Internet Connection using Cable

syafsyaf — Wed, 27 Apr 2022 12:42:55 GMT

Its been a week and so far the connection more stable than before.

I notice about 2 to 3 times in a week the connection was lost but seems like it was just small hiccup as it was just happened for 5 or 10 minutes.

I would gladly accept your offer for credit.

Re: Very bad Internet Connection using Cable

Martin59 — Thu, 28 Apr 2022 12:11:40 GMT

Thank you for your feedback.

I have just sent you the credit note.

This will be taken into account with the next invoice run and will then be visible on one of the next two invoices.

You'll get another PN from me soon.

Best regards, Martin